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Whether you're going on essential travel soon, or still making plans for when #EveryoneWillFlyAgain, here are information to help you through your journey.

Where We Fly


Cebu Pacific Advisory

Flight Schedule until April 30, 2021

As of Apr 13, 2021; 6pm


Cebu Pacific and Cebgo intend to operate the following domestic flights until April 30, 2021. As the situation remains fluid, flight schedules may change at the last-minute, depending on government approvals.

ROUTE FREQUENCY
From Manila
Manila – BacolodEvery Tue / Thu (except Apr 15)
Bacolod- ManilaEvery Tue / Thu / Sun
Manila – Bohol – ManilaEvery Mon / Tue / Wed / Fri / Sun
Daily (starting Apr 15)
Manila – Boracay – Manila5x daily (starting Apr 20)
Manila – Butuan – Manila10x Weekly
Manila – Cagayan de Oro – Manila3x daily
Manila – Cauayan – ManilaEvery Tue / Thu / Sat/ Sun (except Apr 15 and 17)
Every Tue/Thu/Fri/Sat/Sun (starting Apr 16)
Manila – Cebu – Manila4x Daily
Manila – Coron – ManilaEvery Wed / Fri / Sat / Sun
11x Weekly (except Apr 14, 16 and 17)
2x Daily (starting Apr 18)
Manila – Cotabato – ManilaDaily
Manila – Davao10x Weekly (except April 18)
Davao – Manila12x Weekly (except Apr 18)
Manila – Dipolog – ManilaEvery Mon / Wed / Fri
Manila – Dumaguete – ManilaEvery Mon / Tue / Wed / Thu / Fri
Manila – General Santos - ManilaEvery Mon / Thu
Manila – IloiloDaily (starting Apr 20)
Iloilo - ManilaDaily
Manila – Kalibo – ManilaEvery Mon / Wed / Fri / Sat/Sun (starting Apr 20)
Manila – Legazpi – Manila10x weekly
Manila – Masbate – ManilaEvery Mon / Wed / Fri / Sun
Manila – Naga – Manila Every Thu / Sun
Every Tue / Thu / Sat / Sun (starting Apr 24)
Manila – Ozamiz – ManilaDaily (Except Apr 14 and 17)
Manila – Pagadian – Manila10x weekly
Manila – Puerto Princesa – ManilaDaily (except Apr 17)
Manila – RoxasEvery Tue / Thu / Sat (starting Apr 15 and 17)
Roxas - ManilaEvery Tue / Thu / Sat / Sun
Manila – San Jose – ManilaEvery Tue / Sat / Sun
Every Tue / Thu /Sat /Sun (starting Apr 15)(except Apr 17)
Manila – Siargao – ManilaEvery Mon / Wed / Fri
Manila – Surigao – ManilaEvery Tue/Thu / Sat
Manila – Tacloban – Manila2x Daily
Manila – Tuguegarao – ManilaEvery Mon / Fri
Manila – Virac – ManilaEvery Mon / Wed / Fri / Sun (except Apr 14 and 18)
Manila – ZamboangaEvery Wed / Fri
Zamboanga – ManilaEvery Tue / Wed / Thu / Fri / Sat
Zamboanga - Tawi Tawi - ZamboangaEvery Sat
From Cebu
Cebu – Bacolod – CebuEvery Tue
Cebu – BoracayEvery Thu / Sun (starting Apr 22)
Boracay - CebuEvery Thu / Sun (starting Apr 15)
Cebu – Butuan – CebuEvery Tue / Sat
Cebu – Cagayan de Oro – CebuEvery Mon / Fri
Cebu – Clark – CebuEvery Tue / Thu
Cebu – Davao – CebuEvery Tue / Thu / Sat / Sun
Cebu – General Santos – CebuEvery Sat
Cebu – Pagadian – CebuEvery Thu / Sun
Cebu – Puerto Princesa – CebuEvery Wed / Sun
Cebu – Siargao – CebuEvery Mon / Fri
Cebu – Surigao – CebuEvery Tue
Cebu – Tacloban – CebuEvery Mon / Wed / Fri
Cebu – Zamboanga – CebuEvery Sun

Local authorities may have specific requirements and regulations, depending on the destination. Guests are STRONGLY URGED to check with the concerned LGU first and select destinations that are closest to their residences. Travel requirements may also be found here: https://bit.ly/CEBFlightReminders


INTERNATIONAL FLIGHTS


Cebu Pacific also intends to operate the following international flights until April 30, 2021, all subject to government approval:


ROUTE FREQUENCY
Manila – DubaiEvery Mon / Tue / Wed / Thu / Fri / Sun
Dubai – ManilaDaily
Manila – HongkongEvery Mon / Tue / Thu / Sat / Sun
Hongkong - ManilaEvery Mon / Tue / Thu / Sun
Manila – Seoul (Incheon) - ManilaEvery Thu / Sat
Manila – Tokyo (Narita) - ManilaEvery Wed / Sat (starting April 21)
Manila – Nagoya - ManilaEvery Tue / Thu / Fri / Sun (starting Apr 20)
Manila – Singapore Every Tue / Thu / Sat
Singapore – ManilaEvery Wed / Fri / Sun

*subject to government approval

Travel regulations issued by the governments of the Philippines, the United Arab Emirates, Singapore, Japan, Hong Kong, and South Korea will be implemented as necessary. List of requirements may be found here: https://bit.ly/CEBFlightReminders

All other Cebu Pacific and Cebgo flights not mentioned above remain cancelled during this time.

Updated flight schedules may be checked via the Cebu Pacific website, https://bit.ly/CEBFlightSchedules

MANDATORY USE OF FACE SHIELDS

In line with directives from the Philippine government, all Cebu Pacific passengers will be required to wear face shields during the entire flight.

This is on top of the mandatory use of face masks upon entering the airport terminal until arrival at the destination.

CEB continues to implement enhanced bio-security preventive measures to keep our passengers and personnel safe. These safety measures include daily extensive cleaning and disinfection protocols for all aircraft and facilities, rapid antibody testing for all frontliners and crew and contactless flight procedures These are based on global best practices, and adhere to the highest safety standards

Those on cancelled flights may choose to place the cost of the ticket fare in a Travel Fund valid for two (2) years; refund; or opt to rebook to any other travel date. CEB has permanently removed change fees, so passengers may rebook as many times as they need, minimal fare difference may apply. Passengers may conveniently manage their bookings online through the “Manage Booking” portal on the Cebu Pacific website: bit.ly/CEBmanageflight. Simply log in using your Getgo account, if applicable, or enter your booking reference to access your booking online. Bookings can be modified up to two (2) hours before the flight.

This is a developing situation. We may adjust flights depending on government regulations. We will contact passengers through the email addresses and mobile numbers provided upon booking for any information regarding their flights. We shall also provide updates through our website and official social media accounts.

Before going to the airport, please check for real-time Flight Status on our website https://bit.ly/CEBFlightStatusCheck. Do not go to the airport unless you have verified and confirmed your flight schedule.

Passengers are required to check-in online to maintain contactless flight procedures, and avoid queuing in the airport check-in counters. Go straight to gate or proceed to our self-bag tag kiosks before dropping bags off. Counters close one (1) hour before the scheduled time of departure.

For questions or concerns, passengers can send a message via https://bit.ly/CEBrequest



Check the Flight Status page for the most updated version, or book a flight.

Contactless Flight Guidelines

Before Your Flight


1

Check if your flight is available

2

Book online

3

Only one (1) hand carry baggage with maximum dimensions 56 cm x 36cm x 23cm and maximum weight of 7kg

4

Bring your personal hand sanitizers not bigger than 100ml.

5

Before flying, check all local government regulations of your origin and destination, to ensure compliance to their requirements and make sure to have all other basic travel document requirements, such as a valid ID and/or passport for international flights.

6

Eat a hearty meal. Only water and pre-ordered meals will be available in flight.

Bag Drop, Boarding and Inflight

1

For convenience, check in online. Bag drop counters close one (1) hour before the scheduled time of departure.

2

Be at the airport four (4) hours before your international flight’s scheduled departure, and three (3) hours before your domestic flight's scheduled departure.

3

You may use the check-in kiosks in selected airports to print your bag tag. Click here for more information.

4

Wear your mask and face shield at all times. Only infants aged two (2) years old and below are not required to wear a face mask and a face shield. Guests who don’t comply with proper face mask and face shield requirement shall be denied boarding or offloaded from the aircraft.







  1. Face masks must cover both the nose and the mouth. We highly recommend using a three-ply surgical mask or an N95 mask.
  2. Face shields must cover the entire face, from forehead to chin and from left cheek to right cheek. For security purposes, tinted face shields are discouraged.
5

When your row is called, hold up your boarding pass to be scanned at the gate.

6

Once you get to your assigned seat, immediately stow your carry-on baggage in overhead bin or under your seat.

7

Upon arrival, stand up to deplane by row.


Our promise to you:


Safe flights, because your safety is our top priority.


Watch this video to know how we intensified and increased our preventive measures so you can travel with peace of mind. Let's work together so #EveryoneWillFlyAgain.


Travel Document Requirements



Updated as of April 16, 2021 4pm


Under travel regulations set by the Philippine local government units (LGU), guests flying with Cebu Pacific are required to submit additional personal information to help with contact tracing. Please make sure your contact information and your local address are updated.

Here's how --

  • Go to Manage Booking online: https://bit.ly/CEBmanageflight
  • Log in using your GetGo account or enter your booking reference number and surname to retrieve your booking
  • Click 'Update Guest Details'
  • Update with the required passenger details and continue

These details will be submitted to the concerned authority for documentation. Guests who are not able to submit the required details within the given deadline may be denied boarding.

All Filipinos with tourist visa travelling to international destinations are required to fill out and print the Bureau of Immigration form below. This excludes the following:

  • Overseas Filipino Workers (OFWs)
  • Permanent Residents abroad (PR)
  • Students
  • Participants of visitor exchange programs

Click this link to print and fill out the form: BOI Travel Declaration Form


Please ask our airline staff to fill out the lower portion of the form before submitting it to the Immigration Officer.

For guests flying from Manila to Australia, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to Bangkok, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to Brunei, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to China, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to Dubai, please accomplish the following travel requirements:

  • Non-UAE nationals flying to Dubai should hold a negative PCR test result before departure (test must be conducted within the last 72 hours before departure). Upon arrival, all guests (including UAE nationals) are required to take the RT-PCR test.

    • Transiting passengers are not required to present a negative RT-PCR test certificate unless required by their final destination. Children below twelve (12) years old and passengers with moderate to severe disabilities are exempted from submitting a PCR test before departure.

  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Fill out the UAE health declaration form. You may print out and fill out the form from here.
  • Print and fill out the Bureau of Immigration form before your flight. Click here, and have it ready upon check-in.
  • Residents of the UAE must have an approved entry permission to travel back to the UAE. For guests who hold a Dubai Residency issued from Dubai, please secure your entry/re-entry permit approval via bit.ly/DXBReturnpermit. For all other UAE residents with valid resident visas, secure your entry/re-entry permit approval via bit.ly/UAEReturnpermit.
  • Guests travelling with a Visit and Tourism Visa must present a valid roundtrip ticket from the country of origin.
  • All guests bound for Dubai must download the COVID-19 DXB Smart App and create an account. Once completed, make sure to save a printed or digital copy of the QR code which will be scanned upon arrival.

For guests flying from Manila to Hong Kong, please accomplish the following travel requirements:

As per government regulations, Hong Kong- bound guests are advised of the following guidelines.

Only the following guests with will be accepted for flight:

  1. Guests who have Hong Kong permanent Identity Card or Hong Kong Identity Card that:

    • bears the "asterisk" or "A" or "R" codes
    • bears the "C" code (provided that it is accompanied by a valid work visa or study visa)
    • bears the "U" code (Note: Thus, type of HKID is subject to approval from HKG Immigration prior to acceptance at check-in)
    • HKG SAR passport or British National (Overseas) passport (with right of abode in HKG)
    • HKG Document of Identity

  2. Guests that are exempt from the entry restrictions :

    • Passengers travelling from Mainland China, Taiwan or Macao SAR and have not been to other country/region in the past 14 days
    • Diplomatic / official passport holders (subject to prevailing visa requirements)
    • Spouse and children of HKG residents
    • Local government personnel approved by the HKG SAR government to carry out anti-epidemic work
    • Passenger holding new entry visa to work, study, establish or join in any business, or take up residence in HKG
    • Personal approved by the Hong Kong SAR government to carry out anti-epidemic work

    (Passengers failing from the above exemption category must still meet the minimum 14 days intended/permitted limit of stay in order to meet the 14 days of compulsory quarantine requirements - otherwise entry will be denied)

  3. Guests who visited from Bangladesh, India, Indonesia, Nepal, Pakistan, Philippines, South Africa, Kazakhstan and the USA, must provide the following documents in English or Chinese:

    • Test report issued by a laboratory or healthcare institution that includes the name of guests that shows he/she have taken a nucleic acid test for COVID-19, negative results of the test and was taken within 72 hours before the scheduled time of departure to Hong Kong
    • The Document proof to show that the laboratory or healthcare institution is ISO 15189 accredited or is recognized or approved by the relevant authority of the government of the place in which the laboratory or healthcare is located
    • Confirmation of room reservation in a hotel for not less than 14 -days (Residential address is not allowed)
    • Guests must complete the HKG Department of Health Online Declaration form, you may fill out the form here (https://www.chp.gov.hk/hdf/)
    • For latest updates you may visit: bit.ly/HKG_COVID-19

Please continue checking with relevant government sites for the most updated information on government requirements for travel to Hong Kong.

For guests flying from Manila to Indonesia, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to Japan, please accomplish these travel requirements.

As per latest government regulations, only the following guests may be accepted for flights to Japan:

  • Japanese nationals
  • Foreign nationals with Re-Entry Permit / Japan Residence Card ID
  • Foreign seamen as long as they have not been to the UK or South Africa in the past fourteen (14) days

All guests are required to present a certificate of negative RT-PCR (swab) test result conducted within seventy-two (72) hours before departure and a written pledge to quarantine for fourteen (14) days.

(Note - see sample certificate of negative testing for COVID-19 here)

All guests are also required to install and register to the following mobile applications before flight:

  • OSSMA – required for reporting your local information
  • Skype – required for answering video calls from persons-in-charge to confirm your location
  • COVID-19 Contact Confirming Application (COCOA) – to receive notifications about the possibility of contact with people who may have COVID-19

These mobile applications are available on Google Play Store for Android users, and App Store for iOS users. Please make sure that location services are enabled. Guests without smartphones should rent one at the airport upon arrival in Japan.

All arriving passengers will be subject to a COVID-19 test upon arrival and a 14-day quarantine at a location designated by the quarantine station chief. If they test negative at the airport and will not be using public transportation, they may also finish the 14-day quarantine in their own home or choice of accommodation.

Visit this link for more information. Please continue checking with relevant government sites for the most updated information on government requirements for travel to Japan.

For guests flying from Manila to Korea, please accomplish the following travel requirements:

Only the following guests may be accepted for flight:

  • Guests with Korean nationality
  • Non-Koreans with F-6 and F-5 visas
  • Spouses of Koreans and underage children

Non-Koreans are required to bring a valid negative RT-PCR (swab) test result, taken within seventy-two (72) hours before departure, from an embassy-designated hospital. The test certificate must be in English or Korean. If a copy of official translation (English or Korean) is attached, a certificate in the local language is accepted.

Print and fill out the Bureau of Immigration form before your flight. Click here

Upon arrival, there will be a 14-day quarantine requirement. Please continue checking the latest Korean government updates for travelers entering the country.

For guests flying from Manila to Macau, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to Malaysia, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

From March 20, 2021 to April 21, 2021 – The Philippine government has suspended the entry of foreign nationals with the following exemptions:

  • Holders of 9(c) or 47(a)(2) visas
  • Foreign nationals involved in medical repatriation, duly endorsed by the DFA-OUMWA or OWWA
  • Foreign spouses and children of Filipino citizens travelling with them, provided they have a valid visa at the time of entry
  • Emergency, humanitarian, and other analogous cases approved by the NTF COVID-19 or his duly authorized representative, provided the foreign nationals have valid visas at the time of entry

For Overseas Filipino Workers (OFWs):

  • Update your contact information and destination address online before your flight to get flight reminders and updates.
  • Before departing from your origin, Land-based OFWs must fill out the E-CIF online at https://www.balikpinas.ph/ecif-registration.html while Sea-based OFWs/Seafarers must register at https://ecif.firstaide.ph/pre#/ to secure your QR code.
  • Upon arrival in Manila, briefing shall be conducted by the Philippine Coast Guard. Likewise, instructions and next steps regarding your accommodation and transfers shall be given
  • On Day 6, the Philippine Coast Guard will conduct the RT-PCR (swab) test at the hotel/quarantine facility. Upon receipt of negative test result online, please coordinate with OWWA (for land-based OFWs) or your respective Local Manning Agency (for sea-based OFWs/seafarers) for the succeeding steps.

For Non-OFWs/Returning Overseas Filipinos (ROFs) or Foreign Nationals who are exempted from the travel ban:

  • Update your contact information and destination address via Manage Booking online before your flight to get flight reminders and updates.
  • Before you depart from your origin, pre-register for your mandatory RT-PCR (swab) test at www.padlab.ph/DLS/PassengerCIF and save the QR code. This will be presented to the OSS (One Stop Shop) upon arrival in the Philippines.
  • Have a ready cash of Php 4,000.00 for payment of RT-PCR (swab) test. Guests must also prepare for additional expenses, such as hotel accommodation, food, and transportation among others.
  • Pre-book your accommodation at a Bureau of Quarantine (BOQ)-accredited hotel/facility for at least six (6) nights beginning on your arrival date. List of quarantine hotel can be found here. Failure to show a hotel booking confirmation shall be denied entry.
  • On Day 6, get your RT-PCR (swab) test at the quarantine facility by the assigned COVID-19 Private laboratory.
  • Upon receipt of negative RT-PCR result via email, expect to receive the Bureau of Quarantine Health Certificate indicating actual number of days on quarantine. Present yourself to the quarantine hotel facility in-charge with your documents for clearance.
  • Once cleared, avail of authorized transportation means to your final destination and immediately report to your barangay officials for accounting and instructions. Complete home quarantine at the barangay for the remaining balance until the required 14 days or as your LGU instructs.

Additional Requirements for guests from Japan:

  • All foreign nationals and OFWs living in Japan and flying to Manila from any port in Japan, are required to secure departure clearance from the Immigration Services Agency of the Japan government's Ministry of Justice. Please visit www.immi-moj.go.jp, and go to "Information related to New Coronavirus Infection (COVID-19)"
  • For land and sea-based OFWs, who are OWWA members, please make sure to register at https://oasis.owwa.gov.ph/

For guests flying from Manila to Singapore, please accomplish the following travel requirements:

As per government regulations, Singapore-bound guests are advised of the following guidelines:

  • Print and fill out the Bureau of Immigration form before your flight. Click here to download the form and have it ready upon check-in.
  • Check if you are allowed to enter Singapore, and comply with the needed travel documents through this link.
  • Submit health information by filling up this health declaration, before departure. Click here to access the SG Arrival Card e-Service , and accomplish the form now.
  • Guests must comply with the prevailing Stay-Home Notice requirements upon entry into Singapore. Learn more here.
  • Guests with fever and/or guests who fail the basic health assessment test (conducted before boarding) will not be allowed to board the flight.
  • All guests bound for Singapore must comply with Singapore’s public health and immigration requirements as specified by the Immigration and Checkpoints Authority. Learn more here.
  • PCR testing will be conducted randomly by the health authorities upon arrival in Singapore. If guest shows signs of COVID-19, he/she will be quarantined in a dedicated facility, with expenses shouldered by the guest.

For guests flying to Taiwan, please accomplish the following travel requirements:

As per government regulations, Taiwan-bound guests are advised of the following guidelines.

Please present the following to be accepted for flight:

  1. QR Code and screenshot of the confirmation page after passengers have registered into the Quarantine System for Entry at least forty-eight (48) hours before arrival in Taiwan.

    2. Ensure you have a Taiwan mobile number upon arrival, for re-registration into the system.

  2. Certificate of Negative COVID-19 RT-PCR (swab) test result taken within 3 days before departure date

    3. Guests who are unable to present a negative COVID-19 RT-PCR (swab) test result shall undergo an RT-PCR test upon arrival, on the guests’ account. Further, guests without a negative RT-PCR test result may not receive disease prevention compensation and may be fined from NTD 10,000 to NTD 15,000 in accordance with Taiwan’s Communicable Disease Control Act. Those who test positive for COVID-19 and are suspected of having infected others may bear relevant criminal liability.

    Upon arrival, specimens may be collected at the airport, upon entry into Taiwan. There will be a 14-day quarantine requirement on the guest’s account. For guests who have developed symptoms in the past fourteen (14) days prior to entry into Taiwan, their specimens will be collected at the airport.

    Transit passengers will not be accepted for flights to Taiwan. Please continue checking with Taiwan government for the latest requirements.

For guests flying from Manila to Thailand, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.

For guests flying from Manila to Vietnam, please accomplish the following travel requirements:

  • Guests flying to or transiting through Dubai should hold a negative PCR test result before departure (valid for 96 hours up to arrival in Dubai).
  • Please make sure that you have a valid health insurance that can be used in the United Arab Emirates, as required by the Dubai Civil Aviation Authority.
  • Filled out health declaration form. You may print out and fill out the form from here.

Guests without a negative PCR test result (valid for 96 hours), health insurance for use in the UAE, and filled out health declaration form may be denied check-in or boarding.



Updated as of April 15, 2021, 3pm


Due to the rising cases of COVID-19 in Metro Manila and adjacent provinces, the Philippine government, through the Inter Agency Task Force (IATF), has announced stricter guidelines wherein during this time, only essential travel will be allowed. Please make sure to check with your destination’s local government units (LGU) for the latest updates.

In compliance with the Philippine local government unit (LGU) requirement for contact tracing, guests flying with Cebu Pacific are required to submit contact information and destination address. These details must be submitted within a set deadline. Please refer to the pre-flight reminder we send you via email for further details. Depending on the LGU requirement, failure to submit the needed information may result to denied boarding.

Here's how --

  • Go to Manage Booking online: https://bit.ly/CEBmanageflight
  • Log in using your GetGo account or enter your booking reference number and surname to retrieve your booking
  • Click 'Update Guest Details'
  • Update with the required passenger details and continue


Based on government regulations, guests bound for Bacolod are advised of the following guidelines.

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

The Province of Negros Occidental is NOT accepting guests from NCR, Cavite, Bulacan, Laguna, and Rizal until April 19, 2021.

NEGROS OCCIDENTAL, except Bacolod City

All guests bound for cities and municipalities within Negros Occidental (except for Bacolod City) are required to present the following travel requirements upon check-in:

  • Digital or printed copy of the approved Travel Coordination Permit issued by the S-PaSS Travel Management System. This is also available on Google Play Store (Android).
  • Complete registration to StaySafe.ph - also available in Google Play Store (Android) and App Store (iOS)
  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before travel, and in a DOH-accredited facility
  • Travel / Work / Mission Order or Certificate of Employment

BACOLOD CITY ONLY

All guests bound for Bacolod City are required to present the following documents upon check-in:

  • Negative RT-PCR (swab) test result from a DOH-accredited laboratory or negative Saliva RT-PCR test result from the Philippine Red Cross, taken within three (3) days before date of travel
  • Digital or printed copy of the approved Travel Coordination Permit issued by the S-PaSS Travel Management System. This is also available on Google Play Store (Android).

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Bohol, please present the following travel document requirements, to be accepted for flight.

For Tourists:

  • Negative RT-PCR (swab or saliva) test result, conducted within seventy-two (72) hours before departure
  • Confirmed Hotel Booking – accommodation should have a Certificate of Authority to Operate (CAO) from the Department of Tourism (DOT) or the Ultimate Bohol Experience (UBE) Seal from the Provincial Government of Bohol
  • Bohol Tourist Registration. Please save a digital or printed copy of the QR code, which will be scanned upon arrival at the Bohol-Panglao International Airport and upon entry and exit of establishments and sites.

For Returning Residents (including Locally Stranded Individuals), Returning Overseas Filipinos (ROF) -including OFWs, and Authorized Persons Outside Residence (APOR):

  • Negative RT-PCR (swab or saliva) test result, conducted within seventy-two (72) hours before departure
  • LGU Certificate of Confirmation with Endorsement

Please continue checking with the local government channels for more information, while traveling around Bohol.

Based on government regulations, guests bound for Boracay are advised of the following travel guidelines.

Effective Oct. 1, 2020, Caticlan (Boracay) Airport only accepts tourists. All Locally Stranded Individuals (LSI), Returning Overseas Filipinos (ROF) and Authorized Persons Outside Residence (APOR) should travel via Kalibo, instead of via Caticlan. Please check with your local government units for the latest updates.

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

For Boracay Tourists, you are required to present the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result or negative Saliva RT-PCR test result (from Philippine Red Cross) conducted within 72 hours before flight departure. Infants are exempted from this requirement.
  • Confirmed hotel booking or reservation from any DOT-accredited accommodation establishments in Boracay
  • Roundtrip Tickets
  • Proof of Identity
  • Tourist QR Code. Please fill up the Health Declaration form at least twenty-four (24) hours before the flight via https://touristboracay.com/

Processing takes approximately twelve (12) hours after receipt of documents. Please wait for the confirmation email to get the Tourist QR Code, and keep a printed or digital copy of this. You have to present your Tourist QR code upon boarding the flight and when accessing services in Boracay island.

Upon arrival, guests are required to take Caticlan Airport Authority-accredited transfers to Boracay island.

For guests flying to Butuan , please take note of these travel guidelines:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

Manila – Butuan

All guests from NCR+ are required to present a negative RT-PCR (swab) test result or a negative Antigen test result. The test must be conducted within five (5) days before departure.

  • Infants who are two (2) years old and below are exempted from this requirement, if they are traveling with an adult who tested negative for COVID-19.

Cebu - Butuan

Guests flying from Cebu to Butuan are not required to present any travel documents. Face masks, face shields, and physical distancing are still required.

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Cagayan de Oro, please present proof of registration to the following:

  • S-PaSS - This is not required for guests bound for Cagayan de Oro City.
  • OpCoorS - This is not required for transiting passengers.
  • StaySafe.Ph
  • Higala App - This is not required for transiting passengers.

All arriving passengers must pass symptoms screening upon arrival.

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

The City of Cauayan requires arriving guests to present the following documents, to be accepted for flight:

For Authorized Persons Outside Residence (APOR):

  • Travel Order
  • Travel Itinerary
  • Valid ID

Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF) are not required to present travel document requirements upon check-in.

Non-residents of the City of Cauayan must go to the nearest rural health unit upon arrival for RT-PCR testing. All non-residents must also undergo a mandatory 14-day quarantine.

This is based on the information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Cebu, please accomplish the following travel requirements:

The local government is requiring all arriving guests to present the following travel document requirements, to be accepted for flight:

LAPU LAPU CITY AND MANDAUE CITY

Guests bound for Lapu-Lapu City and Mandaue City are not required to present any travel document requirements; however, they will only be allowed entry into the city if they pass the symptoms screening at entry points. Please make sure to have a valid ID at all times.

Additional requirements:

For Returning Overseas Filipinos (ROF) bound for Mandaue City:

  • Quarantine Certificate from DOH-BOQ

CEBU PROVINCE

Arriving guests bound for Cebu Province will only be allowed to enter if they pass the symptoms screening at entry points. Please make sure to have a valid ID at all times.

For Authorized Persons Outside Residence (APOR):

  • Valid ID issued by their government agency
  • Original or Certified True Copy of Travel Authority issued by the Department Secretary or his/her designated official

For Returning Overseas Filipinos (ROF) – including OFWs:

  • Quarantine Certificate from DOH-BOQ
  • Negative RT-PCR (swab) test result

For Locally Stranded Individuals (LSI) and all non-APOR:

  • Medical Certificate issued by a registered physician, valid for seven (7) days
  • Confirmed hotel booking from any resort/hotel in Cebu Province

CEBU CITY

All guests bound for Cebu City are required to present a Travel Coordination Permit (TCP) or a Travel Pass Thru Permit (TPP), whichever applies, upon check-in. These permits are available through registration in S-PaSS. Please make sure to upload all required documents to secure the permits.

Please see additional requirements:

For Tourists and Locally Stranded Individuals (LSI) / Returning Residents:

  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before arrival, in a DOH-accredited molecular lab

For Authorized Persons Outside Residence (APOR):

For Government APOR:

  • Valid ID issued by their government agency
  • Mission Order / Travel Order issued by head of agency

For Private APOR:

  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before arrival, in a DOH-accredited molecular lab

For Returning Overseas Filipino (ROF) - including OFWs:

  • Quarantine Certificate issued by DOH-Bureau of Quarantine, stating completion of 14-day quarantine and negative RT-PCR (swab) test result
  • Valid ID

ROFs coming from Manila will be required to undergo an RT-PCR (swab) test in Cebu City upon arrival, followed by a 14-day home quarantine. All ROFs are required to coordinate with OWWA/DFA and the Barangay of residence prior to arrival.

All arriving guests are advised to get in touch with Local Government Unit of their destination in Cebu for assistance, protocols and specific requirements:

For guests flying to Cebu, please accomplish the following travel requirements:

The local government is requiring all arriving guests to present the following travel document requirements, to be accepted for flight:

LAPU LAPU CITY AND MANDAUE CITY

Guests bound for Lapu-Lapu City and Mandaue City are not required to present any travel document requirements; however, they will only be allowed entry into the city if they pass the symptoms screening at entry points. Please make sure to have a valid ID at all times.

Additional requirements:

For Returning Overseas Filipinos (ROF) bound for Mandaue City:

  • Quarantine Certificate from DOH-BOQ

CEBU PROVINCE

Arriving guests bound for Cebu Province will only be allowed to enter if they pass the symptoms screening at entry points. Please make sure to have a valid ID at all times.

For Authorized Persons Outside Residence (APOR):

  • Valid ID issued by their government agency
  • Original or Certified True Copy of Travel Authority issued by the Department Secretary or his/her designated official

For Returning Overseas Filipinos (ROF) – including OFWs:

  • Quarantine Certificate from DOH-BOQ
  • Negative RT-PCR (swab) test result

For Locally Stranded Individuals (LSI) and all non-APOR:

  • Medical Certificate issued by a registered physician, valid for seven (7) days
  • Confirmed hotel booking from any resort/hotel in Cebu Province

CEBU CITY

All guests bound for Cebu City are required to present a Travel Coordination Permit (TCP) or a Travel Pass Thru Permit (TPP), whichever applies, upon check-in. These permits are available through registration in S-PaSS. Please make sure to upload all required documents to secure the permits.

Please see additional requirements:

For Tourists and Locally Stranded Individuals (LSI) / Returning Residents:

  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before arrival, in a DOH-accredited molecular lab

For Authorized Persons Outside Residence (APOR):

For Government APOR:

  • Valid ID issued by their government agency
  • Mission Order / Travel Order issued by head of agency

For Private APOR:

  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before arrival, in a DOH-accredited molecular lab

For Returning Overseas Filipino (ROF) - including OFWs:

  • Quarantine Certificate issued by DOH-Bureau of Quarantine, stating completion of 14-day quarantine and negative RT-PCR (swab) test result
  • Valid ID

ROFs coming from Manila will be required to undergo an RT-PCR (swab) test in Cebu City upon arrival, followed by a 14-day home quarantine. All ROFs are required to coordinate with OWWA/DFA and the Barangay of residence prior to arrival.

All arriving guests are advised to get in touch with Local Government Unit of their destination in Cebu for assistance, protocols and specific requirements:

For guests flying to Cotabato, please be advised of these travel guidelines:

MAGUINDANAO PROVINCE

All guests bound for cities and municipalities within Maguindanao Province (except for Cotabato City) are required to present a negative COVID-19 test to be accepted for flight. The test may be an RT-PCR (swab) test, an Antigen test, or a Saliva test, which shall remain valid up to three (3) days from date of release of result.

Please see additional requirements:

For Authorized Persons Outside Residence (APOR):

  • Valid ID
  • Travel Order
  • Travel Itinerary

COTABATO CITY:

All guests bound for Cotabato City are required to present the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours prior entry into the city
  • Letter of Acceptance from Barangay or City Government

Please see additional requirements:

For Authorized Persons Outside Residence (APOR):

  • Valid ID
  • Travel Order
  • Travel Itinerary

All non-APORs are required to undergo a 14-day quarantine upon arrival.

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

The City of Davao requires guests to comply with the following travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

All Davao-bound guests are required to submit the following travel documents upon check-in:

  • Negative RT-PCR (swab) test result or negative Saliva RT PCR test result (from Philippine Red Cross), conducted within seventy-two (72) hours before the flight. Children below twelve (12) years old are exempted from this requirement.
  • Valid government-issued ID
  • Registration to Safe Davao QR - Please make sure to save a printed or digital copy of the QR code

This is based on the information we have at the moment. Please continue checking with your LGUs for the latest updates.

For guests flying to Dipolog, please accomplish the following travel requirements:

The City of Dipolog requires guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI) and Persons with Indispensable Travel (medical and humanitarian purposes):

  • Negative RT-PCR (swab) test result, dated at most five (5) days before departure (except for indispensable travel that can be completed within 48 hours)
  • Valid ID
  • Certificate of Coordination from concerned city/municipal LGU or LGU of destination
  • Letter of Acceptance from concerned city/municipal LGU or LGU of destination

For Returning Overseas Filipino (ROF):

  • Negative RT-PCR (swab) test result conducted upon arrival in the country
  • Quarantine Certification issued by the DOH-Bureau of Quarantine
  • Valid ID
  • Certificate of Coordination from concerned city/municipal LGU or LGU of destination

For Authorized Persons Outside Residence (APOR):

  • Agency or Company ID
  • Travel Itinerary
  • Deployment/Travel Order issued by the concerned Head of Office/Manager/Owner or his duly authorized representative (for employees)
  • Negative RT-PCR (swab) test result, dated at most five (5) days before departure (except for indispensable travel that can be completed within 48 hours)
  • Certificate of Coordination from concerned city/municipal LGU or LGU of destination

As per latest government regulations, all persons allowed entry into the Province of Zamboanga del Norte are required to download and register in the StaySafe App and fill-up the PIATF Declaration Form.

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Dumaguete, please be advised of the following guidelines:

All guests bound for Dumaguete City (including Locally Stranded Individuals, Returning Overseas Filipinos, Authorized Persons Outside Residence, and Tourists) are required to register in www.registerdumaguete.com and submit a clear copy of a negative RT-PCR (swab) test result, issued by a DOH-accredited testing facility and valid for seventy-two (72) hours after release of result.

Once completed, the Acceptance Certificate will be sent via email within twenty-four (24) hours from registration and submission of requirements. Travel must be completed within the validity of the Acceptance Certificate.

Additional requirements:

For Authorized Persons Outside Residence (APOR) from national government agencies:

  • Valid ID
  • Travel Order
  • Travel Itinerary

Transiting passengers may be allowed to pass through Dumaguete Airport if they have a negative RT-PCR (swab) test result, valid within seventy-two (72) hours before travel. The LGU of their final destination must send a request to Governor Degamo through Mr. Bimbo Miraflor, Provincial Information Officer. The request must be emailed three (3) days before date of travel and must be approved by Governor Degamo.

All arriving guests are required to undergo clinical and exposure assessment upon arrival, before exiting the airport.

This is based on the information we have available at the moment. Please continue checking with your local government units for the latest update.

For guests flying to General Santos, please accomplish the travel requirements:

  • Negative RT-PCR (swab) or Antigen test result, issued within seventy-two (72) hours before the date of arrival
  • Pre-registration in TAPAT at least twenty-four (24) hours before your flight. Please save a printed or digital copy of the QR code as this will be scanned upon entering border checkpoints, establishments and offices.

Additional requirements:

For Authorized Persons Outside Residence (APOR) from national government agencies:

  • Valid ID
  • Travel Order
  • Travel Itinerary

Guests who have direct flights from Manila to General Santos may choose to undergo CEB’s Test Before Boarding. This is when guests can get an Antigen Test at NAIA Terminal 3, on the same day as the flight, for only PHP 700. Guests will only be allowed to board if the result is negative. Learn more here.

For guests flying to Iloilo, please be advised of the following travel guidelines:

Manila-Iloilo flight schedules:

  • Tuesday – only residents of Iloilo Province (125 seats) and Guimaras (5 seats) will be accepted for flight
  • Monday/Thursday/Friday/Saturday - only residents of Iloilo City will be accepted for flight

This only applies to Manila-Iloilo flights; there are no restrictions on Iloilo-Manila flights.

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

Meanwhile, based on government regulations, please present the following documents upon check in.

ILOILO CITY

All guests bound for Iloilo City are required to register to S-PaSS and to submit the following documents upon check-in:

  • Travel Coordination Permit (TCP) from S-Pass
  • Valid government-issued ID
  • Negative RT-PCR (swab) test result, conducted within three (3) days before date of travel. This is only required for Authorized Persons Outside Residence (APOR) who are staying in Iloilo City for less than twenty-four (24) hours.

All guests bound for Iloilo City, except for APORs staying less than twenty-four (24) hours, will be subject to RT-PCR testing upon arrival.

ILOILO PROVINCE

All guests bound for Iloilo Province are required to register to S-PaSS and to submit the following documents upon check-in:

  • Valid government-issued ID
  • Approved Travel Coordination Permit (TCP) from S-PaSS
  • Negative RT-PCR (swab) test result or negative Saliva RT-PCR test result (from Philippine Red Cross), issued within seventy-two (72) hours before travel
  • Valid government-issued ID
  • Travel Order (for APOR only)
  • Travel Itinerary (for APOR only)

ANTIQUE PROVINCE:

  • Negative RT-PCR (swab) test result or negative Saliva RT-PCR test result (from Philippine Red Cross), issued within seventy-two (72) hours before travel
  • Notice of Coordination from the Receiving LGU
  • Valid ID

GUIMARAS ISLAND:

  • Negative RT-PCR (swab) test result, issued within two (2) days before date of travel
  • S-PaSS Registration

This is based on the information we have at the moment, but may be subject to change. Please check with your local government units for the most updated requirements.

For guests flying to Kalibo, please accomplish these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

All arriving passengers will only be allowed entry after passing the mandatory health assessment upon arrival.

The following documents must be emailed to aklantraveller@gmail.com with subject “OHDC-Last Name, First Name”, at least twelve (12) hours before intended travel to Aklan.

  • Negative RT-PCR (swab or saliva) test result taken within seventy-two (72) hours prior to entry into the province. The following persons are exempted from this requirement:
    • Returning Aklanon Residents who left the province for official transactions, emergencies, or personal travel, and who return to Aklan within five (5) days from departure
    • ROFs on flights facilitated by OWWA
    • Travelers from Western Visayas who will not enter Boracay Island
    • Delivery truck personnel (including drivers and helpers) passing through or bound for the province of Aklan
  • Online Health Declaration Card - Choose “Travelers” as Passenger Type. Save a digital or printed copy of the confirmation page and the QR code.
  • Valid government-issued ID
  • Travel Details

Please check with your local government units for the latest updates.

Guests bound for the Province of Albay are required to present a negative COVID-19 test result, valid up to three (3) days from date of test/collection. The test may be an RT-PCR, Antigen, or Saliva Test.

All guests are also required to download and register to the GET-PASS mobile application, available on Google Play and App Store. Please make sure to save a printed or digital copy of the QR code.

Please make sure to report to your destination’s local government unit for symptoms screening.

For guests flying to Manila, please make sure to bring standard travel documents, such as your itinerary receipt or booking confirmation, and a valid ID. Please refer to the list below if there are additional requirements based on your origin.

COTABATO

The City of Cotabato requires all departing guests to present the following documents, to be accepted for flight:

  • Medical Certificate valid for seven (7) days before the flight
  • Travel Authority

NAGA

The Province of Camarines Sur requires all departing guests to present the following travel document requirements, to be accepted for flight:

  • Negative Rapid test result, conducted within three (3) days before the flight
  • Travel Authority

PAGADIAN

The Province of Zamboanga del Sur requires all departing guests to present the following travel document requirements, to be accepted for flight:

  • Medical Certificate
  • Travel Authority

PUERTO PRINCESA

The Province of Palawan requires all departing guests to present the following travel document requirements, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Medical Certificate (valid for 7 days)
  • Travel Authority (valid for 7 days)

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Certificate of Employment
  • Job Order

ROXAS

The Province of Capiz requires all guests departing from Roxas to Manila to register in S-PaSS and present a screenshot of the approved Travel Coordination Permit (TCP) once registration is complete.

SAN JOSE

The Province of Occidental Mindoro requires all departing guests to register here to secure a Travel Permit. Registration is only open from 8:00 AM to 4:00 PM.

Please make sure to enter your correct email address to get the unsigned copy of the Travel Permit. Print it and bring a copy to these locations for signature:

  • Municipal Health Office / Diagnostic, 2nd Floor (room D7) for those traveling due to medical reasons
  • MDRRMO, 2nd Floor (behind the Municipal Gym) for APORs and those with indispensable travel

This is based on the information we have available at the moment. Please continue checking with your local government units for the latest updates.

SIARGAO

The Province of Surigao del Norte requires all departing guests to present the following travel document requirements, to be accepted for flight:

VIRAC

The Province of Catanduanes requires all departing guests to present the following travel document requirements, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Travel Authority
  • Medical Certificate issued within seven (7) days before flight

For Authorized Persons Outside Residence (APOR):

  • Travel Order
  • Medical Certificate issued within three (3) days before flight

The Province of Marinduque requires arriving guests to present the following documents, to be accepted for flight:

For Tourists:

  • Negative RT-PCR (swab) test result, conducted within three (3) days before the flight
  • Approved Travel Coordination Permit (TCP) from LGU

For Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF):

  • Valid government-issued ID with Marinduque residency
  • Approved Travel Coordination Permit (TCP) from LGU
  • Letter of Coordination / Acceptance issued by the barangay and noted by the Municipal Health Office

LSIs and ROFs from areas in MECQ/ECQ may be subject to Rapid Antigen Test (RAT) or RT-PCR (swab) Test upon arrival.

For Foreign Travelers:

  • Approved Travel Coordination Permit (TCP) from LGU
  • Negative RT-PCR (swab) test result, valid for three (3) days before submitting the TCP

For Authorized Persons Outside Residence (APOR):

From national government agencies:

  • Valid ID
  • Travel Order
  • Travel Itinerary

Private APOR:

  • Approved Travel Coordination Permit (TCP) from LGU

All arriving guests will be subject to health assessment upon arrival, and may be denied entry or placed under quarantine if found to have symptoms. This is based on the information we have at the moment. Please continue checking with your LGUs for the latest updates.

For guests flying to Masbate, please accomplish these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight. Kindly make sure your address is complete, including the barangay information.

Meanwhile, based on government regulations, please present the following documents, to be accepted for flight:

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Travel Order
  • Travel Itinerary

Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF) are not required to present travel document requirements upon check-in.

For guests flying to Naga, please accomplish these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

The Province of Camarines Sur requires all guests to submit a negative RT-PCR (swab) test result, conducted within forty-eight (48) hours before date of travel.

Please see additional requirements:

For Authorized Persons Outside Residence (APOR):

  • Company ID
  • Mission Order / Travel Order
  • Travel Itinerary

All arriving guests must undergo a medical check-up before being allowed to exit the airport.

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Ozamiz, please accomplish these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

The Province of Misamis Occidental requires guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI):

  • Letter of Acceptance
  • Medical Certificate
  • Travel Authority

For Non-Resident - Authorized Persons Outside Residence (APOR) with indispensable travel:

  • No symptoms of COVID-19
  • Certificate of Employment, company ID, or agency ID
  • Travel Authority / Travel Order (or any similar document showing the destination and purpose of travel)
  • Filled-up health declaration form
  • If APOR's stay in the province is more than twenty-four (24) hours and/or if his/her point of origin has confirmed COVID-19 local transmission, APOR will be subject to a free rapid test upon arrival, unless he/she can present a negative rapid/RT-PCR test result taken within the last twenty-four (24) hours before arrival.

For Resident - Authorized Persons Outside Residence (APOR) with indispensable travel:

  • No symptoms of COVID-19
  • Certificate of Employment, company ID, agency ID, or APOR Pass
  • Proof of Residency in the Province of Misamis Occidental
  • If his/her point of origin has confirmed COVID-19 local transmission, APOR will be subject to a free rapid test

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

Effective April 15, 2021 - All guests flying to Pagadian are required to present the following travel documents upon check-in:

  • Digital or printed copy of the approved Travel Coordination Permit issued by the S-PaSS Travel Management System. This is also available on Google Play Store (Android).
  • Negative RT-PCR (swab) test result, valid within five (5) days before travel (only for guests coming from areas in ECQ)

Please see additional requirements:

For Authorized Persons Outside Residence (APOR):

  • Valid government-issued ID / Company ID
  • Travel Order

This is based on the information we have at the moment, but may be subject to change. Please check with your local government units for the most updated requirements.

For guests flying to Puerto Princesa, please take note of these travel guidelines:

Manila – Puerto Princesa flight schedules:

  • Monday (5J 643) – 80 seats will be allotted for returning residents of Puerto Princesa City. The rest of the seats will be allotted for guests bound for the Province of Palawan.
  • Tuesday/Wednesday/Thursday/Friday/Saturday/Sunday – only guests bound for Palawan Province will be accepted for flight

This only applies to Manila – Puerto Princesa flights; there are no restrictions for Puerto Princesa – Manila flights.

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

Meanwhile, based on government regulations, please be ready to present the following requirements upon check-in.

PALAWAN PROVINCE

For Tourists:

Tourists are only accepted in the municipalities of El Nido and San Vicente.

  • Negative RT-PCR (swab) test result from a DOH-accredited facility or Saliva Test from Philippine Red Cross, conducted within seventy-two (72) hours before boarding
  • Proof of booking from tourism establishment with Certificate of Authority to Operate issued by the Department of Tourism
  • Roundtrip Tickets
  • Acceptance Letter from LGU of San Vicente / QR Code from LGU of El Nido via www.elnidotourism.ph
  • Complete Travel Itinerary, approved by Provincial Tourism Office / Travel Itinerary from an LGU-licensed or DOT-accredited travel and tours operator

For Locally Stranded Individuals (LSI), Returning Residents, Indispensable Travelers, and Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result from a DOH-accredited facility or Saliva Test from Philippine Red Cross, conducted within seventy-two (72) hours before boarding
  • Copy of Valid ID with complete city or municipal address
  • Letter of Acceptance from LGU (required by all municipalities in Palawan Province, except for the municipalities of Rizal, Narra, and Quezon)
  • Valid Passport (for ROFs)

For Authorized Persons Outside Residence (APOR):

Govenment APOR

  • Valid ID issued by their respective government agency
  • Original or Certified True Copy of Travel Authority / Travel Order issued by the Department Secretary or his/her designated official

Other APOR

  • Negative RT-PCR (swab) test result from a DOH-accredited facility or Saliva Test from Philippine Red Cross, conducted within seventy-two (72) hours before boarding
  • Travel Order / Office Order
  • Acceptance Letter from Municipal LGU of destination
  • Valid ID
  • Endorsement Letter from EOC

For Doctors who will render hospital duty in Palawan:

  • Negative RT-PCR (swab) test result from a DOH-accredited facility or Saliva Test from Philippine Red Cross, conducted within seventy-two (72) hours before boarding
  • Valid ID
  • Acceptance or endorsement from the Chief of Hospital

PUERTO PRINCESA CITY

For Locally Stranded Individuals (LSI), Returning Residents, Indispensable Travelers, and Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result from a DOH-accredited facility or Saliva Test from Philippine Red Cross, conducted within forty-eight (48) hours before boarding
  • Copy of Proof of Residence or Barangay Certificate signed by Barangay Captain
  • Valid ID
  • Valid Passport (for ROFs)
  • Endorsement Letter (for ROFs)

For Authorized Persons Outside Residence (APOR):

  • Valid ID issued by their respective government agency
  • Mission / Job Order
  • Proof of Assignment / Deployment
  • Negative RT-PCR (swab) test result from a DOH-accredited facility or Saliva Test from Philippine Red Cross, conducted within forty-eight (48) hours before boarding
  • Endorsement Letter from Emergency Operations Center

All arriving passengers who manifest any COVID-19 symptoms upon arrival will be isolated in designated Provincial Temporary Treatment and Monitoring Facilities (TTMF), even if they presented a negative RT-PCR test result. All expenses during isolation shall be shouldered by the passenger.

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

For guests flying to Roxas, please take note of these travel guidelines:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

The Province of Capiz is NOT accepting guests from NCR, Cavite, Bulacan, Laguna, Rizal, Davao, and Cebu until April 19, 2021.

Please present the following documents, to be accepted for flight:

  • Negative RT-PCR (swab) test result, issued by a DOH-accredited laboratory and conducted within seventy-two (72) hours before the time of travel
  • Registration to S-PaSS – Please take a screenshot of your approved Travel Coordination Permit (TCP) once registration is complete.
  • Registration to StaySafe.ph – Please make sure to save a printed or digital copy of the QR code.

Please see additional requirements:

For Returning Overseas Filipinos (ROF):

  • Quarantine Certificate issued by the Bureau of Quarantine
  • Coordination Letter from PDRRMO for Acceptance

For Authorized Persons Outside Residence (APOR) from national government agencies:

  • Valid ID issued by the national government agency
  • Original / Certified True Copy of Travel Order, issued by Department Secretary or authorized representative with written delegation

This is based on the information we have at the moment, but may be subject to change. Please check with your local government units for the most updated requirements.

The Province of Occidental Mindoro requires all arriving guests to present the following documents upon check-in:

  • Email or message confirmation from the local government unit (LGU) or municipal health office (MHO) stating that the guest is allowed to enter San Jose and other neighboring municipalities (printed or digital copy)
  • Health Declaration Form. Please save a digital or printed copy of the form submission and the entry document to be sent via email.

Please see additional requirements:

For Locally Stranded Individuals (LSI), Private Authorized Persons Outside Residence (APOR) and Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab or saliva) test result, valid for two (2) days before the flight

This is based on the information we have available at the moment. Please continue checking with your local government units for the latest updates.

Based on local government regulations, guests coming from Metro Manila, Bulacan, Cavite, Laguna, and Rizal will not be accepted for flights to the Province of Surigao del Norte, effective on March 22, 2021. Only the following may be exempted from this:

  • Residents of Surigao del Norte
  • Non-resident Government APOR
  • Non-resident Private APOR with certification from the City/Municipal Mayor of destination, stating that business is extremely necessary and cannot be postponed

All arriving guests in the Siargao Airport and in the Surigao Airport are required to email the following documents to the Provincial Tourism Office at sdntourism@gmail.com to avoid delays in exiting from the airport. Please present the email confirmation of the Provincial Tourism Office upon check-in.

For Tourists invited by a local resident of Surigao del Norte:

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result (children aged 17 years old and below are exempted)
  • Valid ID
  • Travel Certification issued by the Mayor of the City/Municipality of destination (within the Province of Surigao del Norte)

For Tourists NOT invited by a local resident of Surigao del Norte (walk-in tourist):

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result (children aged 17 years old and below are exempted)
  • Valid ID
  • Confirmed booking for at least two (2) nights from a DOT-accredited accommodation

For residents of Surigao del Norte:

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result (children aged 17 years old and below are exempted)
  • Valid ID with Surigao del Norte residency

For Authorized Persons Outside Residence (APOR):

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result
  • Valid ID
  • Travel Order / Mission Order indicating purpose of travel (for Government APOR)
  • Certification from the City/Municipal Mayor of destination, stating that business is extremely necessary and cannot be postponed (for Private APOR)

The Municipality of Pilar does not currently accept tourists.

This is based on the information we have at the moment. Please continue checking with the local government unit for updates.

Based on local government regulations, guests coming from Metro Manila, Bulacan, Cavite, Laguna, and Rizal will not be accepted for flights to the Province of Surigao del Norte, effective on March 22, 2021. Only the following may be exempted from this:

  • Residents of Surigao del Norte
  • Non-resident Government APOR
  • Non-resident Private APOR with certification from the City/Municipal Mayor of destination, stating that business is extremely necessary and cannot be postponed

All arriving guests in the Siargao Airport and in the Surigao Airport are required to email the following documents to the Provincial Tourism Office at sdntourism@gmail.com to avoid delays in exiting from the airport. Please present the email confirmation of the Provincial Tourism Office upon check-in.

For Tourists invited by a local resident of Surigao del Norte:

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result (children aged 17 years old and below are exempted)
  • Valid ID
  • Travel Certification issued by the Mayor of the City/Municipality of destination (within the Province of Surigao del Norte)

For Tourists NOT invited by a local resident of Surigao del Norte (walk-in tourist):

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result (children aged 17 years old and below are exempted)
  • Valid ID
  • Confirmed booking for at least two (2) nights from a DOT-accredited accommodation

For residents of Surigao del Norte:

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result (children aged 17 years old and below are exempted)
  • Valid ID with Surigao del Norte residency

For Authorized Persons Outside Residence (APOR):

  • Negative COVID-19 Saliva test result or negative RT-PCR (swab) test result, valid within forty-eight (48) hours from the date of release of result
  • Valid ID
  • Travel Order / Mission Order indicating purpose of travel (for Government APOR)
  • Certification from the City/Municipal Mayor of destination, stating that business is extremely necessary and cannot be postponed (for Private APOR)

The Municipality of Pilar does not currently accept tourists.

This is based on the information we have at the moment. Please continue checking with the local government unit for updates.

For guests flying to Tacloban, please accomplish the travel requirements:

The City of Tacloban requires all arriving guests to present the following documents, to be accepted for flight:

Guests with Tacloban City as their final destination are required to present an Acceptance Certificate upon check-in. Register to the Balik Tacloban Project online, through the Tacloban Safe City mobile app, or by calling any of the following hotline numbers:

  • +63 920 9000 911
  • +63 922 8080 911
  • (053) 888 0911

These are required documents to secure an Acceptance Certificate.

For Locally Stranded Individuals (LSI):

  • Government issued ID
  • Barangay Certificate from place of origin, attesting that the bearer is neither a probable, suspected, nor confirmed COVID-19 patient (if available)
  • Negative RT-PCR (swab) test result, conducted within forty-eight (48) hours prior to arrival

For Authorized Persons Outside Residence (APOR):

  • Company ID or Certificate of Employment
  • Travel Order
  • Negative RT-PCR (swab) test result, conducted within forty-eight (48) hours prior to arrival

For Returning Overseas Filipinos (ROF):

  • Negative RT-PCR (swab) test result, issued by Philippine National Red Cross or Philippine Airport Diagnostic Laboratory upon arrival in the Philippines
  • Bureau of Quarantine Certificate
  • Government issued ID

These documents will be processed within three (3) working days from the day of submission. Please wait for the Acceptance Letter with Tacloban City QR code and keep a printed or digital copy of this.

Guests with incomplete documents will be required to undergo a 10-day quarantine. Guests without a negative RT-PCR (swab) test result before the flight will be tested upon arrival and must quarantine while waiting for the result.

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.

For guests flying from Manila to Tuguegarao, please accomplish these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

All guests are required to register to the Tuguegarao City Checkpoint before departure.

For Tourists:

  • Negative RT-PCR (swab) test result, conducted within seventy-two (72) hours before travel

For Locally Stranded Individuals (LSI):

Residents of Tuguegarao City:

  • Travel Pass from municipal LGU of origin
  • Barangay Certificate certifying that guest is not a Person Under Monitoring (PUM) nor a Person Under Investigation (PUI) for COVID-19 or negative RT-PCR (swab) test result, valid for seventy-two (72) hours from date of release of result.

Non-Residents of Tuguegarao City:

  • Valid ID with address of final destination and requirements of the LGU

For Authorized Persons Outside Residence (APOR):

  • Travel Order
  • Travel Itinerary
  • Valid ID

For Returning Overseas Filipinos (ROF):

  • Certificate from OWWA

This is based on the information we have available at the moment. Please continue checking with your LGU for the latest updates.

For guests flying to Virac, please take note of these travel requirements:

Please UPDATE your residence address through the Manage Booking section in the website, by 23:59H (PHT), two days before departure, to ensure you can take your flight.

The Province of Catanduanes requires arriving guests to present the following documents, to be accepted for flight:

For Tourists:

  • Valid ID
  • Ticket Itinerary
  • Negative RT-PCR (swab), Saliva, or Antigen test result, valid up to three (3) days before travel. Please make sure to present the original copy of the test result.

For Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF):

  • Valid ID with proof of residency
  • Negative RT-PCR (swab), Saliva, or Antigen test result, valid up to three (3) days before travel. Please make sure to present the original copy of the test result.

For Authorized Persons Outside Residence (APOR):

  • Travel Order
  • Company ID
  • Ticket Itinerary
  • Negative RT-PCR (swab), Saliva, or Antigen test result, valid up to three (3) days before travel. Please make sure to present the original copy of the test result.

This is based on the information we have at the moment. Please continue checking with your local government units for the latest updates.

The City of Zamboanga requires arriving guests to present the following documents, to be accepted for flight:

For Locally Stranded Individuals (LSI) and Transit Travelers:

  • Valid government-issued ID
  • Negative RT-PCR (swab or saliva) test result from DOH-accredited laboratories, valid within five (5) days from collection

For Authorized Persons Outside Residence (APOR):

Private APOR and Government APOR with RNR Letter Order:

  • Company ID
  • Negative RT-PCR (swab or saliva) test result from DOH-accredited laboratories, valid within five (5) days from collection

Government APOR:

  • Valid ID
  • Mission Order / Travel Order

Indispensable Travel:

  • Valid government-issued ID
  • Negative RT-PCR (swab or saliva) test result from DOH-accredited laboratories, valid within five (5) days from collection
  • Pass symptoms screening
  • Referral from doctor / hospital in Zamboanga City (for those traveling for medical reasons)
  • Death Certificate (for those attending a funeral)

For Students/Reviewees Returning to Zamboanga:

  • Proof of Transaction from the college / university
  • Negative RT-PCR (swab or saliva) test result from DOH-accredited laboratories, valid within five (5) days from collection

This is based on information we have available at the moment. Please continue checking with your local government units for the latest updates.


Flexible Booking Options

Airline cancellation due to COVID-19

(cancelled flights starting March 15, 2020)

Voluntary cancellation due to COVID-19

(flights from July 22,2020 – June 30, 2021)

Unlimited Rebooking



Unlimited Rebooking

  • Rebooking is free, with travel period within ninety (90) days from the original flight date. Change fee and fare difference are waived.

2-Year Travel Fund

2-Year Travel Fund

  • Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

Refund

Refund

  • Refund
  • Payments made through credit/debit card are processed within 7 billing cycles; Cash refund thru bank deposit may take 7 months from date of request

Unlimited Rebooking



Unlimited Rebooking

  • Unlimited rebooking with waived change fee, subject to fare difference
  • No limit on travel validity, as long as available in the website

2-Year Travel Fund

2-Year Travel Fund

  • Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

Click here to manage your booking

Frequently Asked Questions

Updated as of April 16, 2021

  1. Which destinations does Cebu Pacific fly to?

    Our flight schedule and routes can be referred to here. This link is updated daily to reflect the latest advisories on destinations and other important reminders.

    As this is a developing situation, we may reduce or add flights depending on passenger demand, travel conditions, and local government unit or international restrictions. We continue to work with national and international authorities to make sure we adhere to all regulations.

    We would like to remind everyone that only guests with confirmed flights shall be allowed entry in the airport.


  2. Can I still make changes to my booking information after it’s confirmed?

    Yes, we encourage our guests to keep their booking information accurate and updated at all time, so we can reach you for updates on your flight. You can easily update your information through Manage Booking.

    Here’s how –

    • Retrieve your booking by logging in to your account (for GetGo members) or by simply entering your booking reference number and surname (for non-GetGo members).
    • Click on ‘Update Guest Details’ then ‘Continue’ until you’re done.

    Here’s what you can update:

    • First Name OR Last Name only – Make sure to check on this immediately because we only allow any corrections to either field to be done ONCE and within twenty-four (24) hours from booking.
    • Birthday, Nationality, Salutations – These fields can be corrected up to two (2) hours before your flight’s scheduled time of departure (as long as you’re not yet checked-in), just be careful because corrections to these fields can only be made ONCE.
    • Contact Information – You’re allowed to update your contact number and email as many times as necessary, provided that you do this before your board the flight.

  3. How will I know if my flight is cancelled?

    Flights are pushing through unless a cancellation notice is sent to your booking’s registered email address. You will also receive pre-flight and online check-in reminders at least 24 hours before your flight. You can also check this link for flight schedules. Please make sure your contact information is updated so we can reach you for updates on your flight schedule.


  4. Is it safe to fly?

    Yes. Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization (WHO) and International Air Transport Association (IATA) to ensure each flight we operate complies with the highest standards set for safety and sanitation.

    All CEB aircrafts undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.

  5. How clean is the air inside the aircraft?

    Our fleet of Airbus jets are equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel Coronavirus with 99.99% efficiency, like what is used in hospital operating rooms.

    Similarly, our ATR fleet also has an Environment Control System (ECS) that continually circulates the air to keep it clean.

  6. How can we make sure that your staff and crew are virus-free?

    Our pilots and cabin crew undergo Antigen testing before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing. This is above and beyond what our regulators require, but we have added these measures to provide both employees and guests that extra sense of comfort.


  7. How can I best protect myself?

    It is best to always keep your personal hygiene in check. Here are some tips:

    • Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
    • Do not touch your eyes, nose, and mouth if your hands have not been disinfected
    • Always wear a face mask and a face shield when in public. We recommend using a three-ply surgical or N95 mask and a non-tinted face shield that covers the entire face. For added protection, wearing gloves is also recommended.
    • Observe physical distancing.
    • Limit contact with any surfaces.
    • If you’re feeling unwell, consult a medical practitioner immediately.

    Also, there are Personal Hygiene Kits for sale, which you can pre-order when you book a flight or buy inflight. The kit contains a face mask, anti-bacterial wipes, and gloves.


  8. Am I required to wear a face mask and face shield?

    Yes. All guests entering the airport must always wear a face mask AND a face shield. Only infants who are two (2) years old and below are exempted from this rule. Non-compliance will lead to denied boarding or offloading from the flight.


  9. What type of face mask and face shield are required?

    Face masks must securely cover the nose and the mouth to prevent respiratory droplets from being transferred from one guest to another. We highly recommend using a three-ply surgical mask or an N95 mask.

    Face shield must cover the entire face, from forehead to chin, and from left cheek to right cheek. Half-sized shields that cover up to the eyes or nose only are not allowed. For security purposes, tinted face shields are discouraged. Guests are encouraged to wear face shields made of lightweight material, so it’s more comfortable to wear throughout the entire travel journey. Guests may also bring wipes or alcohol within the allowable size to disinfect the face shield, as necessary.

  10. How is contact tracing done in the airports?

    All airport guests are required to use the Traze mobile app upon entry to the airport, as mandated by the Department of Transportation (Philippines). Guests are encouraged to download and register an account in the Traze contact tracing app prior to arrival at the airport, for a more seamless experience.

    Steps to download Traze on your smartphones:

    • Search and download Traze from your mobile store (i.e., Apple App Store or Google Playstore) and install it on your phone. Make sure your mobile store’s country is set to the Philippines.
    • Once installation is complete, open the app and click “Start Trazing” to open the registration page.
    • Click “Register” and make sure to register as “Individual”
    • Follow the instructions and provide the necessary information, then activate your account.

    While it is ideal for each guest to have the Traze app installed on the phone, it’s good to note that the Traze app can accommodate up to five (5) profiles at a time. Alternatively, guests who don’t have mobile phones or any other mobile gadget can proceed to the Malasakit Helpdesk at the airport where they will be provided assistance. Click here to learn more.


  11. Can children and senior citizens already travel?

    Children and senior citizens may be accepted for flight, provided that all necessary travel documents are presented upon check-in. These travel documents include, but are not limited to the following:

    • Valid government-issued ID
    • Passport (if traveling to international destinations)
    • Valid Senior Citizen ID issued by the Office for Senior Citizen Affairs (OSCA)

    Please make sure to check other travel documents that may be required by your destination’s local or international regulations.


  12. Are there any additional requirements when flying?

    Please be ready to present the usual requirements of boarding pass and valid ID or passport. Before flying, please check all local government and international regulations of your origin and destination, to ensure compliance to their requirements. Click here to learn more.


  13. How do I know which terminal I should go to for my flight departing from Manila?

    Most Cebu Pacific flights departing from Manila shall be operating from Ninoy Aquino International Airport – Terminal 3. Should there be changes to your flight details, we shall send an advisory to your booking’s registered email address, before your flight date.


  14. What can we expect when flying with Cebu Pacific?

    Apart from ensuring that all CEB personnel are wearing PPEs and common surfaces are periodically sanitized, we have rolled out Contactless Flights for everyone to travel with peace of mind. Here’s what you can expect:

    15. Booking

    • All guests are encouraged to book flights directly via www.cebupacificair.com so you can enjoy low fares and minimize the need to leave the house.
    • Ticketing offices in NAIA Terminal 3 and Mactan Cebu International Airport are open, catering to select transactions only. All other ticketing offices will remain closed until further notice.
    • All ticketing office transactions can be easily done online through our website or by contacting any of our agent-assisted channels, available 24/7.

    Before going to the airport

    • Check-in online by clicking here before going to the airport. For domestic flights, you can go straight to the boarding gate if you don’t have any baggage. Otherwise, simply pass by our bag drop counter to check in your baggage.
    • For guests traveling to domestic destinations, please make sure to submit contact information and destination address through Manage Booking.
    • For international guests flying into Manila, pre-register to e-CIF for your mandatory RT-PCR (swab) testing in Manila on day 6.
    • Non-OFW/ROFs and foreign nationals - pre-book your hotel accommodation in DOT-accredited facilities for at least seven (7) days. Foreign nationals without pre-booked accommodation will be denied entry.
    • A face mask and a face shield are required for all flights, from entering the airport to arriving at your destination. While any type of mask is allowed, please check the local regulations in your destination for any specific mask requirement. We recommend using a three-ply surgical or N95 mask and a non-tinted face shield that covers the entire face. Guests without face mask and/or face shield will be denied boarding or offloaded from the flight.
    • Eat a hearty meal before flying or pre-order your inflight meals. Our buy-on-board service will have limited options.
    • Only one (1) carry-on baggage can be brought inside the cabin. Make sure that its size is not bigger than 56cm x 36cm x 23cm, which you can personally carry for stowing in the overhead bins.
    • For your own peace of mind, bring your personal hand sanitizers with maximum alcohol content of 70% and not bigger than 100mL.
    • Make sure to download the TRAZE Contact Tracing App and register for an account.
    • Be at the airport at least three (3) hours (for domestic) and four (4) hours (for international) before your flight’s scheduled time of departure for a more relaxed experience, as you go through the new pre-departure procedures.
    • All Filipinos with tourist visa travelling to international destinations are required to print and fill out the Bureau of Immigration form. This excludes the following:
      • Overseas Filipino Workers (OFWs)
      • Permanent Residents abroad
      • Students
      • Participants of visitor exchange programs

      Please ask our airline staff to fill out the lower portion of the form before submitting it to the Immigration Officer.

    At the airport

    • Only guests wearing a face mask and a face shield, and with valid travel documents shall be allowed entry to the airport. Please prepare your itinerary or electronic boarding pass to be shown to the airport security.
    • Contactless temperature check and thermal scans shall be conducted by airport officials.
    • Floor markers are available to aid all guests to follow physical distancing.
    • Sanitizing foot mats shall be provided by airport officials in key locations within select airports.

    Check-in and Bag drop area

    • Utilize check-in kiosks available at key airports. Printing and attachment of bag tags shall be self-service in select airports.
    • If traveling in groups, only the group leader should come forward to check in. Similarly, only one guest per booking is requested to come forward to check in.
    • Hold the boarding pass and ID with the barcode facing the check-in agent for touchless scanning.
    • Observe physical distancing as guided by floor markers.
    • Guests without seat add-ons shall be automatically assigned seats. Passengers traveling in groups or pairs may be seated together, depending on availability of adjacent seats.

    Pre-departure and Boarding

    • Observe physical distancing as guided by seat and floor markers, even when boarding through the aerobridge or buses.
    • Listen carefully to the new boarding procedures to be announced by our boarding agents. Only stand up to fall in line when your row number is called.
    • As you approach the boarding agent, present your ID and hold your boarding pass with the barcode facing the agent for touchless scanning.

    Inside the aircraft and while inflight

    • Ensure you’re boarding the correct flight.
    • Cabin Crew will be positioned at the aircraft door to spray guests’ hands with alcohol upon entry.
    • Immediately proceed to your assigned seat and stow your carry-on baggage to the overhead bin or under your seat.
    • Make sure to wear your face mask and face shield at all times.
    • Adequate supply of hand soap and paper towels shall be available inside the lavatory.
    • Pre-ordered meals and snacks shall be served; buy-on-board service will be very limited, depending on the route.
    • Passengers are not allowed to change seats while inflight for purposes of contact tracing. Cabin Crew, however, may reseat guests for safety and health reasons.
    • Cabin Crew shall frequently clean the lavatory while inflight.
    • Rigorous aircraft cleaning and disinfection shall be done at the end of the day.

    Deplaning and disembarkation

    • Deplaning shall be done per row to maintain orderliness as we observe physical distancing. Listen carefully for instructions on new deplaning and disembarkation procedures from our Cabin Crew.
    • Items for disposal are to be collected near the exit door. Guests are requested to bring these items forward during deplaning.

    Arrival at the airport destination

    • Face mask and face shield are required.
    • Observe physical distancing.
    • Health declaration forms or similar documents must be accomplished and submitted to officials.
    • Baggage pushcart handles shall be disinfected periodically.
    • Guests arriving from international airports shall be mandated to go through RT-PCR testing and quarantine. Please refer to the procedures below.

        • For Overseas Filipino Workers (OFWs):

      • Upon arrival in Manila, briefing shall be conducted by the Philippine Coast Guard. Likewise, instructions and next steps regarding your accommodation and transfers shall be given
      • On Day 6, the Philippine Coast Guard will conduct the RT-PCR (swab) test at the hotel/quarantine facility. Upon receipt of negative test result online, please coordinate with OWWA (for land-based OFWs) or your respective Local Manning Agency (for sea-based OFWs/seafarers) for the succeeding steps.

        • For Non-OFWs/Returning Overseas Filipinos (ROFs) or Foreign Nationals:

      • Follow airport and government officials as they conduct their briefing upon arrival.
      • Proceed to your pre-booked hotel for your mandatory quarantine.
      • On Day 6, get your RT-PCR (swab) test at the quarantine facility by the assigned COVID-19 Private laboratory.
      • Upon receipt of negative RT-PCR result via email, expect to receive the Bureau of Quarantine Health Certificate indicating actual number of days on quarantine. Present yourself to the quarantine hotel facility in-charge with your documents for clearance.
      • Once cleared, avail of authorized transportation means to your final destination and immediately report to your barangay officials for accounting and instructions. Complete home quarantine at the barangay for the remaining balance until the required 14 days or as your LGU instructs.

      For inquiries, please dial the helpline – 1158 or 143

    Post-travel

    • Customer Care is available 24/7 for whatever concerns you may have. Feel free to contact us through any of these channels.


  15. Are all international guests required to undergo testing and quarantine upon arrival?

    Yes. In order to minimize the spread of COVID-19, arriving guests are required to be quarantined in DOT-accredited facilities for the first seven days from arrival. On day 6, guests shall undergo RT-PCR test and wait for the result to come out. After getting a negative test result, guests are advised to complete the remaining days of the 14-day quarantine.

    Testing, transfers, and hotel accommodation expenses of OFW and Seafarer are to be shouldered by their respective agencies. Meanwhile, all other guests shall shoulder own expenses.

    To shorten testing procedures upon arrival, guests are encouraged to pre-register for the e-CIF and pre-book their hotel accommodations prior to landing in the Philippines. Once your registration is confirmed, you will receive an email with a QR code. Please make sure to save this onto your mobile phone or print a copy to present to the authorities upon arrival. More information will be available during the briefing process, to be conducted by officials upon your arrival.


  1. I need to book a new flight now. Are there flexibility options for me?

    Yes. All flights until June 30, 2021 come with unlimited rebooking. With this, you can rebook as many times as possible until two (2) hours before your flight departure time via Manage Booking online.


  2. What are my options if I want to do voluntary change / cancellation for flights from now until June 30, 2021?

    3. Effective July 22, 2020, we are providing you with these options:

    • TRAVEL FUND. You can put the cost of your ticket in a virtual wallet. This fund is valid for two (2) years and can be used as payment for future bookings. The amount to be converted to Travel Fund includes fare plus any add-ons and travel tax, but excludes insurance add-on, and other service fees, if any.

      For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request or insurance availment.

    • UNLIMITED REBOOKING. You can avail of unlimited rebooking with waived change fees. Travel period is within one (1) year or whatever is available on the website. A minimal fare difference may apply.


  3. What are my options if my flight is cancelled?

    We recommend converting your booking to Travel Fund. You can put the cost of your ticket in a virtual wallet. This is valid for two (2) years and can be used as payment for future bookings.

    Alternatively, you can also rebook your flight for free, with travel date selection within ninety (90) days from original flight date. We will waive the fare difference and change fees. Lastly, you have an option for refund. Please note that refund of premium insurance must be requested separately from our insurance partner CHUBB.


  4. Are Travel Fund and Unlimited Rebooking options applicable to all routes?

    Yes. The options are applicable to all domestic and international routes, as long as the flight departure date is on or before June 30, 2021.


  5. What happens if I’m denied entry for high temperature or lack of documents?

    Guests who will be denied entry to the airport by airport officials for whatever reason can avail of Voluntary Change / Cancellation options of unlimited rebooking or converting the booking to Travel Fund. Remember to do this online up to two (2) hours before the estimated time of departure.


  6. What happens if I’m denied entry at my arrival destination due to high temperature or lack of documents?

    Unfortunately, this is beyond our control. Should this happen to you, a new flight must be purchased to fly back to your origin. We advise guests to check all regulations before flying to a specific destination to ensure compliance to their requirements.


  7. How can I manage my booking?

    Simply go to https://bit.ly/CEBmanageflight and retrieve your booking either by logging in as GetGo member or by entering your booking reference number and surname. It’s so much easier and faster, without having to contact us.


  8. My cancelled flight is already past dated. Can I still manage my booking online?

    Yes. Cancelled past-dated flights can be managed online at https://bit.ly/CEBmanageflight within thirty (30) days from the original flight date.


  9. If my booking includes one route that’s beyond June 30, 2021, am I eligible for Travel Fund or unlimited rebooking for both routes?

    Yes. You are eligible for either Travel Fund or Unlimited Rebooking options, if at least one route falls on or before June 30, 2021, and both routes belong to the same booking reference.


  10. If I used a combination of GetGo points and card/cash for my booking, am I eligible for the travel options?

    Yes. You are still eligible to avail of travel options based on the terms indicated. However, this needs to be processed by our agents. Please contact us in any of our hotlines listed in https://bit.ly/CustomerHotlines for further assistance.


  11. My hotel is requiring me to submit a travel certificate, so they can refund our hotel booking. How can I get one?

    We will gladly assist you on this matter. Simply go to https://bit.ly/CEBrequest, select ‘Request’ then choose ‘Certificate/Letter for Cancelled/Delayed Flight’. Please allow us up to seven (7) days to respond to your request.


  12. How long can I receive a response with my concern?

    We’ve been receiving high volume of customer requests lately, but we’re working round-the-clock to get through all the messages as soon as we can. We’re sorry for the inconvenience. Thank you for bearing with us.

    We’re also working on adding more features online at https://bit.ly/CEBmanageflight to help you manage your booking at your own convenience.


  1. What is a Travel Fund?

    Travel Fund is a virtual wallet used to store the total amount you’ve paid for an existing booking. This can be used as form of payment for booking a new flight and purchasing add-ons in the future.

    Travel Fund is usually offered for cancelled flights or for flights with schedule changes of more than sixty (60) minutes. Due to the COVID-19 situation, we are offering Travel Fund option and Unlimited Rebooking, even if the flight is not cancelled nor changed.


  2. What are benefits of getting a Travel Fund?

    3. These are the benefits you’d get to enjoy when you convert your booking to Travel Fund:

    • Long validity – to help you in this challenging time, we have extended the validity of Travel Fund from the usual three (3) months to two (2) years to give you plenty of time to decide on your next adventure
    • Faster payment and booking – because you now have a ready fund available, you can easily complete your booking, whenever you are ready travel again
    • Surprise awaits – you wouldn’t want to miss our surprise, which we will only send to those with Travel Fund

  3. When you say Travel Fund is valid for two (2) years, when does it start?

    It starts on the day you convert your existing flight to Travel Fund. Remember, you don’t have to travel within two (2) years. Instead, the fund needs to be used up within the validity period. Travel date can be as far as our system shows you at the time of booking.

    We will send you a reminder email forty-five (45) days before the last day to use your Travel Fund, so you won’t forget. Alternatively, the expiry date will be shown on your account, under My Travel Fund.

    Here's an example

    Conversion Date to Travel Fund April 1, 2020 Day 1
    Email Reminder February 15, 2022 Day 685
    Last Day to Use Travel Fund March 31, 2022 Day 730

    If you decide to book your new flight by the 730th day -- that is, March 31, 2022 -- you can select travel dates between March 31, 2022 to March 30, 2023.


  4. How do I convert my existing flight to Travel Fund as VOLUNTARY CHANGE?

    5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored to your account.

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored in our system under your booking reference number and name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  5. How do I convert my existing flight to Travel Fund due to FLIGHT CANCELLATION?

    6. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored to your account.

    If you don't have aGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored in our system under your booking reference number and name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  6. How do I know how much is in my Travel Fund?

    7. If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Click the profile icon at the top right portion of the page
    3. Click ‘My Travel Fund’

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Click ‘My Travel Fund’ tab.

    The Travel Fund balance will also be sent to the booking’s registered email address within forty-eight (48) hours after you’ve successfully converted your booking to Travel Fund.


  7. How do I use/redeem my Travel Fund?

    8. If you have a GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Book your flight as usual*
    3. When you reach the payment page, select Travel Fund as your form of payment

    If you don't have aGo account, follow these steps:

    1. Book your flight at www.cebupacificair.com*
    2. When you reach the payment page, select Travel Fund as your form of payment
    3. Enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’
    4. Click ‘Pay Now’ to confirm your booking

    *Make sure the passenger’s name in the new booking is inputted the same way as the original booking (e.g., Jose Rizal, Jr. is considered different from Jose Rizal Jr – without the comma and dot).


  8. Can I use my Travel Fund for booking any destination?

    Yes. You can use your Travel Fund to book for any domestic or international destination.


  9. Who can use/redeem the Travel Fund?

    If you converted your booking to Travel Fund while logged in to your GetGo account, the amount is attached to your account. Therefore, you need to be logged in when booking a new flight. The fund can be used to book a flight for anyone, given that the owner of the Travel Fund is also one travelers in the new booking.

    If you converted your booking to Travel Fund while not logged in, the amount is attached to the passenger name/s of the original booking. The fund can be used to book a flight for anyone, given that at least one of the passengers in the original flight is also one of thers in the new booking.


  10. What should I do if my Travel Fund is not enough for my new booking?

    No worries, you can always top up using credit/debit card or other payment options to pay for the remaining amount in excess of your Travel Fund.


  11. Am I allowed to book more than one flight to use up my Travel Fund?

    Yes. You can book more than one flight within the validity period of your Travel Fund.


  12. Our booking has multiple passengers. Am I allowed to split the Travel Fund among the passengers?

    Yes. You can split the Travel Fund among the passengers included in the same booking. A note indicating ‘For flight changes of individual guests, click here' will appear after you select ‘Cancel Flight’ online.


  13. Can I request to refund my Travel Fund?

    14. Yes. You can request to refund your Travel Fund, if ALL conditions below are met:

    1. Your flight was cancelled by Cebu Pacific and your travel date is between March 15, 2020 to July 31, 2020.
    2. You converted your booking to Travel Fund AFTER your flight was cancelled
    3. Your Travel Fund remains unused after one (1) year validity. Partially redeemed Travel Fund is considered used.

  14. How can I request to refund my Travel Fund?

    If you are eligible for this option, we will send an email reminder containing instructions on how to request for refund, before your Travel Fund expires.


  15. Do I have to request for validity extension of my Travel Fund?

    No. We will take care of automatically extending your Travel Fund to two (2) years, if it is not expired nor unused by July 24, 2020.


  1. What does “unlimited rebooking” mean?

    If your flight is on or before June 30, 2021, you can rebook as many times as you want without having to pay for change /rebooking fee. This may be subject to minimal fare difference.


  2. How far can I rebook my flight?

    For cancelled flights starting March 15, 2020, you can rebook your flight to ninety (90) days from original travel date.

    Should you want to rebook to a farther date, you can avail of Unlimited Rebooking as part of Voluntary Change / Cancellation options afterwards. When availing of this option, you may select from any travel date available in the system, at the time of rebooking. This is usually twelve (12) months ahead.


  3. Is rebooking free?

    Yes, it is free for cancelled flights starting March 15, 2020. Your new booking’s change fee and fare difference are fully waived when you rebook, as long as you do this after the flight was cancelled. In addition, your new travel date should be within ninety (90) days from the original flight date.

    For Unlimited Rebooking as part of voluntary change/cancellation, your change fee is waived when you rebook to a new travel date. Please note that it may be subject to a minimal fare difference.


  4. How do I rebook my flight as VOLUNTARY CHANGE?

    5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.


  5. How do I rebook my flight due to airline CANCELLATION?

    6. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you don't have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.


  6. What does “waived change/rebooking fees” and “fare difference” mean?

    Fare difference is the amount difference between the existing booking and the new booking, while change fee/rebooking fee is the cost of rebooking a flight. Change Fee / Rebooking Fee has been waived indefinitely.

    Normal Rebooking with Fare Difference

    Current Booking
    (A) Total Ticket Cost Paid Php5,500
    Rebooking
    (B) Ticket Cost Php6,300
    (C) Change Fee Php0
    Fare difference to be paid
    (B - A)    		 (Php6,300-Php5,500) = Php 800

  7. Does CEB Flexi work in conjunction to unlimited rebooking?

    If you choose to rebook your flight on or before June 30, 2021, the system will use up Unlimited Rebooking first, which means you can rebook as many times as you want. By July 1, 2021, the system will use up CEB Flexi, which gives you two (2) remaining times to rebook your flight, as long as you have this add-on included in your booking.

    Both CEB Flexi and Unlimited Rebooking work similarly, wherein change fee is waived and rebooking is subject to fare difference.


  1. Who is eligible for refund?

    Eligible for refund are passengers with flights that were cancelled by Cebu Pacific from March 15, 2020 onwards and have not yet rebooked nor converted the flight to Travel Fund at the time of cancellation.

    Passengers can request for refund online from the day their flight was cancelled, up to thirty (30) days from then. Any requests for refund made after thirty (30) days should be coursed through our agent-assisted channels.


  2. How do I refund my cancelled flight, if I used credit/debit card?

    3. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you booked your flight through a travel agency, please coordinate with the respective agent to assist you. For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request.


  3. How will I know if my credit/debit card refund request has already been processed?

    4. We are continuously processing refunds, given limited resources due to the quarantine. Your refund request follows these steps:

    1. Guest submits request to CEB
    2. CEB reverses the amount in our system
    3. CEB transmits the refund details to acquiring bank
    4. Bank forwards the details to card issuing bank, if different from acquiring bank
    5. Card issuing bank credits the amount to guest’s account

    We will be sending you an email update at the end of Steps A-C.


  4. How long can I expect my refund to be added back to my credit or debit card?

    Due to the volume of requests received and partner bank operating limitations, it may take up to seven (7) billing cycles for the amount to be added back to your credit card or debit card.


  5. How will my refund be credited to my card, if it is already expired or terminated?

    6. For this case, we will issue a cheque under the name of the credit/debit cardholder. Please fill out https://bit.ly/CEBrequest and prepare to submit the following documents:

    1. Certificate of Closed Account from the bank – this should indicate the card used in the booking and card account was already closed
    2. Two (2) valid IDs of the passengers, passport is mandatory for international flight
    3. Two (2) valid IDs of the cardholder

  6. Why am I not able to see the ‘Refund’ option online?

    7. Full refund option is only available online, if it satisfies all conditions below:

    1. Flight is cancelled
    2. It is not yet more than 30 days from the cancelled flight date
    3. Booking has not yet been refunded, rebooked or converted to Travel Fund in any other customer channels

  7. How can I refund my cash payment?

    We have enabled cash refund through Robinsons Bank (RBank) cheque pickup, which is simpler as it does not require submission of additional documents. Eligible guests who can avail of this option are only those who paid their booking in cash through designated payment centers, as well as Cebu Pacific ticketing offices and airport cashiers.

    Bookings and payments made through travel agencies must be coordinated with your respective travel agency. For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request.


  8. How do I request for my cash refund via RBank cheque pickup?

    Effective April 16, 2021, simply go to our website and fill out the Guest Feedback Formby selecting Request > Cash Refund Application. Please fill out the form with the required fields below.

    1. Subject: (Input “RBank Pickup” in the textbox)
    2. Details: (Indicate your preferred RBank branch from the list below)
    3. Booking Reference Number: (Input the 6-character booking number you’re requesting refund for)
    4. Full Name: (Type the name to be indicated in the cheque – s/he must be one of the passengers in the booking and the name must match a valid government ID to be used during pick-up)
    5. Email Address: (Enter the email address to be notified when cheque is ready for pickup)

    RBank branches in Metro Manila:

    BRANCH ADDRESS
    Bridgetowne G/F, Tera Tower, Ortigas Avenue Extension corner C5, Quezon City
    San Miguel G/F Octagon Bldg., San Miguel Ave., Ortigas Center, Pasig City
    Greenhills G/F Limketkai Bldg., Ortigas Ave.  corner Roosevelt Street, Brgy. Greenhills, San Juan City
    Ninoy Aquino (NAIA) G/F, Rooms 2 & 3, Sky Freight Building. Sky Freight Center, Ninoy Aquino Ave., Parañaque City

    RBank branches in Provinces:

    BRANCH ADDRESS
    Davao Cybergate Level 1, Unit 109, Robinsons Cybergate Davao, J. P. Laurel Ave., Davao City 
    Bayawan Shop 3, Bollos St., corner National Highway, Barangay Poblacion, Bayawan City, Negros Oriental
    Tuguegarao G/F, Lui Bldg., Bonifacio Street., Centro 04, Tuguegarao City, Cagayan Valley
    Balayan Ground Floor Stall 2,3 & 4 Balayan Public Market, Plaza Mabini St., Barangay 4,  Balayan, Batangas
    Bais Corner Quezon and Burgos Sts., Bais City, Negros Oriental
    Kabankalan G/F, NZ Business Center (NZBC) Building, JY Perez Hi-way, Kabankalan City, Negros Occidental
    Passi Units G5-G6, Ground Floor, Gaisano Capital Passi, Simeon Aguilar Sreet, Passi City, Iloilo

  9. How will I know if my cheque is ready for pick up?

    We’ll send you an email once we’ve validated your request for cash refund. This will include the date of when you can go to the selected RBank branch to pick up your cheque.


  10. Where do I pick up the cheque?

    Please pick up the cheque at the specific RBank branch you’ve indicated on the Cash Refund Application form.


  11. Do I need to bring any requirements for when I pick up the cheque?

    Yes. Please bring any two (2) valid IDs showing the name you submitted on the Cash Refund Application form.

    1. Driver’s License
    2. GSIS/SSS Membership card with picture and signature
    3. Passport
    4. Alien Certificate of Registration (ACR)
    5. Professional Regulation Commission (PRC) ID
    6. Tax identification Number (TIN) card with picture and signature
    7. Company ID with picture


  12. May I send a representative if I can’t pick up the cheque myself?

    Yes. You may send an authorized representative to pick up the cheque for you. Please make sure that your authorized representative brings the following requirements:

    1. Signed authorization letter stating your name and the name of your representative
    2. Photocopies of any two (2) valid IDs of the original recipient, with signature
    3. Two (2) valid IDs of the representative


  13. Is there a deadline to pick up the cheque?

    The deadline to pick up the cheque is five (5) months from the date indicated on the email notification. Please make sure to pick up the cheque before the deadline because once expired, the cheque will have to be reprocessed.


  14. There are no RBank branches near me. How can I get my cash refund via cheque pickup?

    We recommend to apply for a cash refund via cheque pickup and just have an authorized representative with a nearby RBank branch to pick up the cheque for you.

    We are also working with RBank to expand the list of available branches that can process cheques for cash refunds. We’ll update the list as soon as we are able to add more branches.


  15. I have successfully sent in my request for a cash refund via cheque pickup before April 16, 2021, but I haven’t received my refund yet. Should I send another request?

    We do not recommend to do another request as it may just prolong the processing.


  16. How long is the processing time for cash refund requests?

    We will do our best to process your request as soon as we get the complete details. Due to the volume of requests we receive, allow us to process your cash refund within seven (7) months.


  17. Are CEB Ticketing Offices accepting refund requests?

    No. To help prevent the spread of COVID-19, our ticketing offices are now automated and equipped with self-service kiosks to cashless transactions. Most transactions that were previously processed in ticketing offices have moved online. We advise guests to simply process all requests through our website, as this is the same experience in our ticketing offices.


  1. What is Test Before Boarding?

    Test Before Boarding (TBB) is part of our multi-layered approach to ensure everyone will fly safely and confidently with Cebu Pacific. With TBB, passengers may take an Antigen Test on the day of their flight, and only those who test negative for COVID-19 will be allowed to fly to their destination.


  2. Is Test Before Boarding required?

    No. This is an alternative testing option for all guests on direct flights departing from Manila and bound for destinations that require a negative Antigen test result, such as General Santos.


  3. How much is the test?

    The Antigen test is only PHP 700 and will be paid directly to Philippine Airport Diagnostic Laboratory (PADLab) on the day of the test. These rates are only applicable to Cebu Pacific flights departing from NAIA Terminal 3.


  4. When are results available?

    Results for the Antigen Test will be available after thirty (30) minutes.


  5. What is an Antigen Test?

    An Antigen Test is a type of diagnostic test that detects certain proteins of the COVID-19 virus. It is able to diagnose an active infection and it is done via nasopharyngeal swab test.


  6. What if I already have a recent RT-PCR or other COVID-19 test result?

    If you already have an RT-PCR test or an Antigen test that follows the requirements of the local government unit of General Santos, then you don’t have to get the Antigen test from CEB’s Test Before Boarding (TBB).


  7. What happens if I don’t undergo the testing procedure?

    No worries, as long as you have all requirements for your destination, then you will be allowed to board the flight. Please check bit.ly/CEBtravelrequirements for the complete set of travel requirements.


  8. Where is the testing facility located?

    The testing facility is in the old Kiss & Fly area, 3rd Floor, Departure Hall of NAIA Terminal 3, near Gate 6. Please look for signs for the Philippine Airport Diagnostic Laboratory.


  9. How should I plan ahead for this?

    Please make sure to prepare all travel requirements ahead of time. Visit bit.ly/CEBTravelDocs and your destination’s LGU website to learn more. If a negative Antigen test is one of the requirements, you may get it right before your flight via CEB’s Test Before Boarding (TBB). If you choose this TBB option, simply fill out the Electronic Personal Information Form (E-PIF) at www.padlab.ph/DLS/ePIF before you head to the airport.

    The testing facility is open twenty-four (24) hours daily. Please make sure to check your flight schedule. Proceed directly to the testing facility located at the old Kiss & Fly area, 3rd Floor, Departure Hall of NAIA Terminal 3, near Gate 6 for your Antigen Testing proper.


  10. What happens if I don’t make it in time for the test?

    If a negative Antigen test result is required by your destination, then unfortunately, we cannot accept you for the flight. We recommend availing of our voluntary options of either rebooking to another date or converting to a Travel Fund. Note that these are only available up to two (2) hours before the flight through bit.ly/CEBmanageflight.


  11. What happens if I test negative?

    You can proceed to the normal procedures of either doing bag drop or going straight to the gate, if you don’t have any checked-in baggage.

    If you are traveling with a companion under the same booking reference and he/she has tested positive for COVID-19, you have the following options:

    • Option 1 – Continue with your flight as scheduled.
    • Option 2 – If traveling together is a must, you can postpone your flight and avail of our voluntary cancellation options (rebooking or Travel Fund) via bit.ly/CEBmanangeflight. Make sure to do this no less than two (2) hours before your scheduled time of departure.

  12. What happens if I test positive?

    We’re sorry to hear that and we regret to inform you that we cannot accommodate you in your flight. If you got an Antigen Test, we suggest for you to get a confirmatory RT-PCR test, which may be availed on the same day and administered by Philippine Airport Diagnostic Laboratory (PADLab) for only PHP 3,300.

    Otherwise, you may visit bit.ly/CEBFlightReminders and click on Testing Options for a list of testing centers. You can also apply for refund in full within the next thirty (30) days or convert to Travel Fund through our agent-assisted channels.


  13. If I test positive, but the other passengers in the same booking reference do not, can they still take the flight?

    Yes. All passengers who test negative for COVID-19 based on the Antigen Test right before boarding will be allowed to take the flight.


  14. What happens if my flight gets cancelled or moved to another date?


    The usual disruption options will be made available.


  15. What happens if I miss my flight?


    Unfortunately, this is beyond our control. Should this happen to you, the original flight will be forfeited, and a new flight must be purchased.


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