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Which destinations does Cebu Pacific fly to?
Our flight schedule and routes can be referred to
here. This link is updated daily to reflect the latest advisories on destinations and other important reminders.
As this is a developing situation, we may reduce or add flights depending on passenger demand, travel conditions, and local government unit or international restrictions. We continue to work with national and international authorities to make sure we adhere to all regulations.
We would like to remind everyone that only guests with confirmed flights shall be allowed entry in the airport.
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Can I still make changes to my booking information after it’s confirmed?
Yes, we encourage our guests to keep their booking information accurate and updated at all time, so we can reach you for updates on your flight. You can easily update your information through
Manage Booking.
Here’s how –
- Retrieve your booking by logging in to your account (for GetGo members) or by simply entering your booking reference number and surname (for non-GetGo members).
- Click on ‘Update Guest Details’ then ‘Continue’ until you’re done.
Here’s what you can update:
- First Name OR Last Name only – Make sure to check on this immediately because we only allow any corrections to either field to be done ONCE and within twenty-four (24) hours from booking.
- Birthday, Nationality, Salutations – These fields can be corrected up to two (2) hours before your flight’s scheduled time of departure (as long as you’re not yet checked-in), just be careful because corrections to these fields can only be made ONCE.
- Contact Information – You’re allowed to update your contact number and email as many times as necessary, provided that you do this before your board the flight.
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How will I know if my flight is cancelled?
Flights are pushing through unless a cancellation notice is sent to your booking’s registered email address. You will also receive pre-flight and online check-in reminders at least 24 hours before your flight. You can also check this
link for flight schedules. Please make sure your contact information is updated so we can reach you for updates on your flight schedule.
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Is it safe to fly?
Yes. Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization (WHO) and International Air Transport Association (IATA) to ensure each flight we operate complies with the highest standards set for safety and sanitation.
All CEB aircrafts undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.
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How clean is the air inside the aircraft?
Our fleet of Airbus jets are equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel Coronavirus with 99.99% efficiency, like what is used in hospital operating rooms.
Similarly, our ATR fleet also has an Environment Control System (ECS) that continually circulates the air to keep it clean.
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How can we make sure that your staff and crew are virus-free?
Our pilots and cabin crew undergo Antigen testing before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing. This is above and beyond what our regulators require, but we have added these measures to provide both employees and guests that extra sense of comfort.
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How can I best protect myself?
It is best to always keep your personal hygiene in check. Here are some tips:
- Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
- Do not touch your eyes, nose, and mouth if your hands have not been disinfected
- Always wear a face mask and a face shield when in public. We recommend using a three-ply surgical or N95 mask and a non-tinted face shield that covers the entire face. For added protection, wearing gloves is also recommended.
- Observe physical distancing.
- Limit contact with any surfaces.
- If you’re feeling unwell, consult a medical practitioner immediately.
Also, there are Personal Hygiene Kits for sale, which you can pre-order when you book a flight or buy inflight. The kit contains a face mask, anti-bacterial wipes, and gloves.
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Am I required to wear a face mask and face shield?
Yes. All guests entering the airport must always wear a face mask AND a face shield. Only infants who are two (2) years old and below are exempted from this rule. Non-compliance will lead to denied boarding or offloading from the flight.
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What type of face mask and face shield are required?
Face masks must securely cover the nose and the mouth to prevent respiratory droplets from being transferred from one guest to another. We highly recommend using a three-ply surgical mask or an N95 mask.
Face shield must cover the entire face, from forehead to chin, and from left cheek to right cheek. Half-sized shields that cover up to the eyes or nose only are not allowed. For security purposes, tinted face shields are discouraged. Guests are encouraged to wear face shields made of lightweight material, so it’s more comfortable to wear throughout the entire travel journey. Guests may also bring wipes or alcohol within the allowable size to disinfect the face shield, as necessary.
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How is contact tracing done in the airports?
All airport guests are required to use the Traze mobile app upon entry to the airport, as mandated by the Department of Transportation (Philippines). Guests are encouraged to download and register an account in the Traze contact tracing app prior to arrival at the airport, for a more seamless experience.
Steps to download Traze on your smartphones:
- Search and download Traze from your mobile store (i.e., Apple App Store or Google Playstore) and install it on your phone. Make sure your mobile store’s country is set to the Philippines.
- Once installation is complete, open the app and click “Start Trazing” to open the registration page.
- Click “Register” and make sure to register as “Individual”
- Follow the instructions and provide the necessary information, then activate your account.
While it is ideal for each guest to have the Traze app installed on the phone, it’s good to note that the Traze app can accommodate up to five (5) profiles at a time. Alternatively, guests who don’t have mobile phones or any other mobile gadget can proceed to the Malasakit Helpdesk at the airport where they will be provided assistance. Click here to
learn more.
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Can children and senior citizens already travel?
Children and senior citizens may be accepted for flight, provided that all necessary travel documents are presented upon check-in. These travel documents include, but are not limited to the following:
- Valid government-issued ID
- Passport (if traveling to international destinations)
- Valid Senior Citizen ID issued by the Office for Senior Citizen Affairs (OSCA)
Please make sure to check other travel documents that may be required by your destination’s local or international regulations.
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Are there any additional requirements when flying?
Please be ready to present the usual requirements of boarding pass and valid ID or passport. Before flying, please check all local government and international regulations of your origin and destination, to ensure compliance to their requirements. Click
here to learn more.
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How do I know which terminal I should go to for my flight departing from Manila?
Most Cebu Pacific flights departing from Manila shall be operating from Ninoy Aquino International Airport – Terminal 3. Should there be changes to your flight details, we shall send an advisory to your booking’s registered email address, before your flight date.
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What can we expect when flying with Cebu Pacific?
Apart from ensuring that all CEB personnel are wearing PPEs and common surfaces are periodically sanitized, we have rolled out Contactless Flights for everyone to travel with peace of mind. Here’s what you can expect:
Booking
- All guests are encouraged to book flights directly via
www.cebupacificair.com so you can enjoy low fares and minimize the need to leave the house.
- Ticketing offices in NAIA Terminal 3 and Mactan Cebu International Airport are open, catering to select transactions only. All other ticketing offices will remain closed until further notice.
- All ticketing office transactions can be easily done online through our
website or by contacting any of our
agent-assisted channels, available 24/7.
Before going to the airport
At the airport
- Only guests wearing a face mask and a face shield, and with valid travel documents shall be allowed entry to the airport. Please prepare your itinerary or electronic boarding pass to be shown to the airport security.
- Contactless temperature check and thermal scans shall be conducted by airport officials.
- Floor markers are available to aid all guests to follow physical distancing.
- Sanitizing foot mats shall be provided by airport officials in key locations within select airports.
Check-in and Bag drop area
- Utilize check-in kiosks available at key airports. Printing and attachment of bag tags shall be self-service in select airports.
- If traveling in groups, only the group leader should come forward to check in. Similarly, only one guest per booking is requested to come forward to check in.
- Hold the boarding pass and ID with the barcode facing the check-in agent for touchless scanning.
- Observe physical distancing as guided by floor markers.
- Guests without seat add-ons shall be automatically assigned seats. Passengers traveling in groups or pairs may be seated together, depending on availability of adjacent seats.
Pre-departure and Boarding
- Observe physical distancing as guided by seat and floor markers, even when boarding through the aerobridge or buses.
- Listen carefully to the new boarding procedures to be announced by our boarding agents. Only stand up to fall in line when your row number is called.
- As you approach the boarding agent, present your ID and hold your boarding pass with the barcode facing the agent for touchless scanning.
Inside the aircraft and while inflight
- Ensure you’re boarding the correct flight.
- Cabin Crew will be positioned at the aircraft door to spray guests’ hands with alcohol upon entry.
- Immediately proceed to your assigned seat and stow your carry-on baggage to the overhead bin or under your seat.
- Make sure to wear your face mask and face shield at all times.
- Adequate supply of hand soap and paper towels shall be available inside the lavatory.
- Pre-ordered meals and snacks shall be served; buy-on-board service will be very limited, depending on the route.
- Passengers are not allowed to change seats while inflight for purposes of contact tracing. Cabin Crew, however, may reseat guests for safety and health reasons.
- Cabin Crew shall frequently clean the lavatory while inflight.
- Rigorous aircraft cleaning and disinfection shall be done at the end of the day.
Deplaning and disembarkation
- Deplaning shall be done per row to maintain orderliness as we observe physical distancing. Listen carefully for instructions on new deplaning and disembarkation procedures from our Cabin Crew.
- Items for disposal are to be collected near the exit door. Guests are requested to bring these items forward during deplaning.
Arrival at the airport destination
- Face mask and face shield are required.
- Observe physical distancing.
- Health declaration forms or similar documents must be accomplished and submitted to officials.
- Baggage pushcart handles shall be disinfected periodically.
- Guests arriving from international airports shall be mandated to go through RT-PCR testing and quarantine. Please refer to the procedures below.
For
Overseas Filipino Workers (OFWs):
- Upon arrival in Manila, briefing shall be conducted by the Philippine Coast Guard. Likewise, instructions and next steps regarding your accommodation and transfers shall be given
- On Day 6, the Philippine Coast Guard will conduct the RT-PCR (swab) test at the hotel/quarantine facility. Upon receipt of negative test result online, please coordinate with OWWA (for land-based OFWs) or your respective Local Manning Agency (for sea-based OFWs/seafarers) for the succeeding steps.
For
Non-OFWs/Returning Overseas Filipinos (ROFs) or Foreign Nationals:
- Follow airport and government officials as they conduct their briefing upon arrival.
- Proceed to your pre-booked hotel for your mandatory quarantine.
- On Day 6, get your RT-PCR (swab) test at the quarantine facility by the assigned COVID-19 Private laboratory.
- Upon receipt of negative RT-PCR result via email, expect to receive the Bureau of Quarantine Health Certificate indicating actual number of days on quarantine. Present yourself to the quarantine hotel facility in-charge with your documents for clearance.
- Once cleared, avail of authorized transportation means to your final destination and immediately report to your barangay officials for accounting and instructions. Complete home quarantine at the barangay for the remaining balance until the required 14 days or as your LGU instructs.
For inquiries, please dial the helpline – 1158 or 143
Post-travel
- Customer Care is available 24/7 for whatever concerns you may have. Feel free to contact us through
any of these channels.
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Are all international guests required to undergo testing and quarantine upon arrival?
Yes. In order to minimize the spread of COVID-19, arriving guests are required to be quarantined in DOT-accredited facilities for the first seven days from arrival. On day 6, guests shall undergo RT-PCR test and wait for the result to come out. After getting a negative test result, guests are advised to complete the remaining days of the 14-day quarantine.
Testing, transfers, and hotel accommodation expenses of OFW and Seafarer are to be shouldered by their respective agencies. Meanwhile, all other guests shall shoulder own expenses.
To shorten testing procedures upon arrival, guests are encouraged to pre-register for the e-CIF and pre-book their
hotel accommodations prior to landing in the Philippines. Once your registration is confirmed, you will receive an email with a QR code. Please make sure to save this onto your mobile phone or print a copy to present to the authorities upon arrival. More information will be available during the briefing process, to be conducted by officials upon your arrival.