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Gradual Restart Plan

Placeholder SEARCH FLIGHT WIDGET!

We are operating a limited number of flights for essential travel:

Route Flight Estimated Departure Departing From
Manila - Cebu 5J 577 10:50 am NAIA Terminal 3
Cebu - Manila 5J 578 1:35 pm Mactan Cebu InternationalAirport
Manila - Cebu 5J583 5:20 pm NAIA Terminal 3
Cebu - Manila 5J584 8:00 pm Mactan CebuInternationalAirport
Manila – General Santos 5J 995 11:35 am
NAIA Terminal 3
General Santos – Manila 5J 996 2:20 pm General Santos International Airport
Manila – Naga DG 6111 12:10 pm NAIA Terminal 3
Naga – Manila DG 6112 2:00 pm Naga Airport
Manila – Cagayan de Oro 5J 395 1:00 pm NAIA Terminal 3
Cagayan de Oro – Manila 5J 396 3:25 pm Laguindingan Airport

Check the most updated flight status. Click here to book your flight.

Contactless Flight


Before Your Flight


3

Only one (1) carry-on baggage with maximum dimensions 56 cm x 36cm x 23cm and maximum weight of 7kg

4

Bring your personal hand sanitizers not bigger than 100ml.

5

Before flying, check all local government regulations of your origin and destination, to ensure compliance to their requirements.

6

Eat a hearty meal. Only water and pre-ordered meals will be available in flight.





Bag Drop, Boarding and Inflight


1

For convenience, check in online. Bag drop counters close one (1) hour before the scheduled time of departure.

2

Be at the airport three (3) hours before your domestic flight’s scheduled flight of departure.

3

Wear your mask from when you get to the airport, all through the flight and arrival.

4

When your row is called, hold up your boarding pass to be scanned at the gate.

5

Once you get to your assigned seat, immediately stow your carry-on baggage in overhead bin or under your seat.

6

Upon arrival, stand up to deplane by row.

Our promise to you: Safe flights. When you fly again, please rest assured we keep your health and safety our first priority. Watch this video to know how we intensified preventive measures so you can travel with peace of mind.

Passenger Options

If your flight is affected..

Placeholder MANAGE BOOKING WIDGET!

Options Rebooking Travel Fund Refund
Airline cancellation due to COVID-19March 15 - June 30, 2020 - Yes, waived fare difference and change fee- Valid for travel up to XX - Yes FULL Travel Fund- Extended validity up to 180 days- Travel validity up to 12 months - Yes, full refund- To be made according to mode of payment used. If payment was made through debit or credit card, please allow at least 3-4 billing cycles for refund to be credited into the account
.
Voluntary cancellation due to COVID-19March 15 - June 30, 2020 - Yes, waived change fee only. Fare difference may apply.- No limit on travel validity, as long as available in the website - Yes FULL Travel Fund- Extended validity up to 180 days- Travel validity up to 12 months- Redeem online - Not applicable

FAQs

A. TRAVEL FUND

  1. What is a Travel Fund?

    Travel Fund is a virtual wallet used to store the total amount you’ve paid for in an existing booking. This can be used as a form of payment for booking a new flight and purchasing add-ons in the future.

    Travel Fund is usually offered for cancelled flights or for flights with schedule changes of more than 60 minutes. For this special situation, we are offering Travel Fund option, even if the flight is not cancelled nor changed.

  2. What are benefits of getting a Travel Fund?

    These are the benefits you’d get to enjoy when you switch to Travel Fund:

    1. Long validity – to help you in this challenging time, we have extended the validity of Travel Fund from the usual three (3) months to one (1) year to give you plenty of time to decide on your next adventure
    2. Faster payment and booking – because you now have a ready fund available, you can easily complete your booking, whenever you are ready travel again
    3. Surprise awaits – you wouldn’t want to miss our surprise, which we will only send to those with Travel Fund

  3. When you say Travel Fund is valid for one (1) year, when does it start?

    It starts on the day you convert your existing flight to Travel Fund. You can use the fund to book for a flight as far as 12 months away. We will send you a reminder email 45 days before the last day to use your Travel Fund, so you won’t forget.

    Here’s an example:

    Conversion Date to Travel Fund

    Conversion Date to Travel Fund April 1, 2020 Day 1
    Email Reminder February 14, 2021 Day 320
    Last Day to Use Travel Fund March 31, 2021 Day 365

    If you decide to book your new flight by the 365th day -- that is, March 31, 2021 -- you can select travel dates between March 31, 2021 to March 30, 2022.

  4. How do I convert my existing flight to Travel Fund as VOLUNTARY CHANGE?

  5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored to your account.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
    4. Once successfully completed, your funds will be stored in our system under your name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.

  6. How do I convert my existing flight to Travel Fund due to airline CANCELLATION?
  7. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored to your account.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
    4. Once successfully completed, your funds will be stored in our system under your name

    If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.

  8. How do I know how much is in my Travel Fund?

    If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Click the profile icon at the top right portion of the page
    3. Click ‘My Travel Fund’

    If you don’t have a GetGo account, the Travel Fund balance will be sent to the booking’s registered email address within 48 hours after you’ve successfully converted your booking to Travel Fund.

  9. How do I use/redeem my Travel Fund?

  10. If you have a GetGo account, follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Book your flight as usual
    3. When you reach the payment page, select Travel Fund as your form of payment

    If you don’t have a GetGo account, the Travel Fund balance will be sent to the booking’s registered email address within 48 hours after you’ve successfully converted your booking to Travel Fund.

    1. Book your flight at www.cebupacificair.com
    2. When you reach the payment page, select Travel Fund as your form of payment
    3. Enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’
    4. Click ‘Pay Now’ to confirm your booking

    *Make sure the passenger’s name in the new booking is inputted the same way as the original booking (e.g., Jose Rizal, Jr. is considered different from Jose Rizal Jr – without the comma and dot).

  11. Can I use my Travel Fund for booking any destination?

    Yes. You can use your Travel Fund to book for any domestic or international destination.

  12. Who can use/redeem the Travel Fund?

    If you converted your booking to Travel Fund while logged in to your GetGo account, the amount is attached to your account. Therefore, you need to be logged in when booking a new flight. The fund can be used to book a flight for anyone, given that the owner of the Travel Fund is also one of the travelers in the new booking.

    If you converted your booking to Travel Fund while not logged in, the amount is attached to the passenger name/s of the original booking. The fund can be used to book a flight for anyone, given that at least one of the passengers in the original flight is also one of the travelers in the new booking.

  13. What should I do if my Travel Fund is not enough for my new booking?

    No worries, you can always top up using credit/debit card or other payment options to pay for the remaining amount in excess of your Travel Fund.

  14. Am I allowed to book more than one flight to use up my Travel Fund?

    Yes. You can book more than one flight within the validity of your Travel Fund.

  15. Our booking has multiple passengers. Am I allowed to split the Travel Fund among the passengers?

    Yes. You can split the Travel Fund among the passengers included in the same booking. A note indicating ‘For flight changes of individual guests, click here' will appear after you select ‘Cancel Flight’ online.

  16. Can I change my Travel Fund to Refund?

    Yes. You can change your Travel Fund to Refund, if all conditions are met:

    1. Your flight was cancelled by Cebu Pacific starting March 15, 2020
    2. You converted your booking to Travel Fund starting March 15, 2020, AFTER your flight was cancelled
    3. Your Travel Fund remains unused after one (1) year validity

  17. How can I request to change my Travel Fund to Refund?

    If you are eligible for this option, we will send an email reminder containing instructions on how to request for refund, before your Travel Fund expires.


B. REBOOK

  1. How far can I rebook my flight?

    For cancelled flights starting March 15, 2020, you can rebook your flight to 90 days from original travel date.

    For voluntary changes to flights between June 1 to September 30, 2020, you can rebook your flight as far as one (1) year or whatever dates are available on the website.

  2. Is rebooking free?

    Yes, it is free for cancelled flights starting March 15, 2020. Your new booking’s change fees and fare difference are fully waived when you rebook.

    For voluntary changes to flights between June 1 to September 30, 2020, your change fees will be waived when you rebook to a new travel date. Please note that it may be subject to a minimal fare difference.

  3. How do I rebook my flight as VOLUNTARY CHANGE?

    If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. 3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. Choose ‘Change Flight’ to select new travel dates, then follow succeeding instructions to complete your rebooking

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.

  4. How do I rebook my flight due to airline CANCELLATION?

  5. If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A rebooking option will be shown. Follow the instructions to complete your rebooking.

    If you booked your flight through a travel agency using one form of payment, you can still rebook online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.

    For bookings made through a group booking agent, please reach out to your group booking coordinator for further assistance.

  6. What does “waived change/rebooking fees” and “fare difference” mean?
  7. Fare difference is the amount difference between the existing booking and the new booking. When you rebook a flight, you must pay for a rebooking (also called as ‘change fee’) on top of the fare difference.

    Normal Rebooking

    Current Booking
    (A)Total Ticket Cost Paid Php5,500
    Rebooking
    (B)Ticket Cost Php6,300
    (C)Change Fee Php1,500
    Fare difference to be paid (B - A) + C (Php6,300-Php5,500) + Php1,500 = Php2,300

    Waived Rebooking/Change Fee

    Current Booking
    (A)Total Ticket Cost Paid Php5,500
    Rebooking
    (B)Ticket Cost Php6,300
    (C)Change Fee Php0
    Fare difference to be paid (B - A) + C (Php6,300-Php5,500) + Php0 = Php800

C. REFUND

  1. Who is eligible for refund?

    Eligible for refund are passengers with flights that were cancelled by Cebu Pacific from March 15, 2020 onwards and have not yet converted their flights to Travel Fund at the time of cancellation.

  2. How do I refund my cancelled flight?

    If you have a GetGo account, please follow these steps:

    1. Log in to your account at https://bit.ly/CEBmanageflight
    2. Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you don’t have a GetGo account, please follow these steps:

    1. Go to https://bit.ly/CEBmanageflight
    2. Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
    3. A refund option will be shown. Follow the instructions to complete your refund.

    If you booked your flight through a travel agency or via group booking agent, please coordinate with the respective agent/coordinator to assist you.

  3. How will I know if my refund has already been processed?

    We endeavor to process your refunds as soon as the Enhanced Community Quarantine in Luzon is lifted. Once processed, we will be sending an email notification to the email address registered in the booking.

  4. How long can I expect my refund to be added back to my credit or debit card?

  5. Due to the volume of requests received and partner bank operating restrictions, it may take up to four (4) billing cycles or longer for the amount to be added back to your credit card. It may take a bit longer for debit cards.

  6. How will my refund be credited to my card, if it is already expired or terminated?
  7. For this case, we will issue a cheque under the name of the credit/debit cardholder. Please fill out https://bit.ly/CEBrequest and prepare to submit the following documents:

    1. Certificate of Closed Account from the bank – this should indicate the card used in the booking and card account was already closed
    2. Two (2) valid IDs of the passengers, passport is mandatory for international flight
    3. Two (2) valid IDs of the cardholder

  8. Why am I not able to see the ‘Refund’ option online?

    Full refund option is only available online, if it satisfies all conditions below:

    1. Flight is cancelled
    2. It is not yet past dated
    3. Booking has not yet been refunded, rebooked or converted to Travel Fund in any other customer channels

    If you think your booking is qualified for full refund, please call our hotline as listed inhttps://bit.ly/CEBmanageflight for further assistance.

  9. How can I refund my cash payment made through ticketing office, payment centers, travel agencies or group reservation agents?
  10. For cash payments made through Cebu Pacific ticketing office or payment centers, please go to any Cebu Pacific ticketing offices once it reopens, after the Enhanced Community Quarantine is lifted. Please refer to https://bit.ly/CEBticket-offices for the list of offices.


  1. Is it safe to fly?

    Yes. Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization and International Air Transport Association to ensure each flight we operate complies with the highest standards set for safety and sanitation.

    Our pilots and cabin crew shall undergo rapid antibody tests before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing. This is above and beyond what our regulators require but we have added these measures to provide both employees and passengers that extra sense of comfort.

    Furthermore, all CEB aircraft undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.

    Our fleet of Airbus jets are also equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel CoronaVirus with 99.99% efficiency, like what is used in hospital operating rooms.

  2. How can I best protect myself?

    It is best to always keep your personal hygiene in check. Here are some tips:

    • Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
    • Do not touch your eyes, nose, and mouth if your hands have not been disinfected.
    • Always wear a face mask and/or face shield, especially when in public.
    • Observe physical distancing
    • Limit contact with any surfaces.
    • If you’re feeling unwell, consult a medical practitioner immediately and limit contact with any surface or person.

  3. Are there any additional requirements when flying?

    Please be ready to present the usual requirements of boarding pass and valid ID. Before flying, please check all local government regulations of your origin and destination, to ensure compliance to their requirements. Click here to learn more.

  4. How will my booking, airport, and inflight experiences be when CEB resumes its flights to Philippine destinations?

    Booking

    • All guests are encouraged to book flights directly via www.cebupacificair.com so you can enjoy low fares and minimize the need to leave the house.
    • All ticketing offices shall remain closed until further notice.
    • All ticketing office transactions can be easily done online through our website or by contacting any of our agent-assisted channels, available 24/7.

    Before going to the airport

    • Check-in online by clicking here before going to the airport. You can go straight to the boarding gate if you don’t have a baggage. Otherwise, simply pass by our bag drop counter to check in your baggage.
    • Face mask is required for all flights, from entering the airport to arriving at your destination. While any type of mask is allowed, please check the local regulations in your destination for any specific mask requirement.
    • Eat a hearty meal before flying. Our buy-on-board service will be temporarily suspended, except selling of bottled water and serving of pre-ordered meals.
    • Only one (1) carry-on baggage can be brought inside the cabin. Make sure that its size is not bigger than 56cm x 36cm x 23cm, which you can personally carry for stowing in the overhead bins.
    • For your own peace of mind, bring your personal hand sanitizers with maximum alcohol content of 70% and not bigger than 100mL.
    • Be at the airport three (3) hours before your domestic flight’s estimated time of departure for a more relaxed experience as you go through the new pre-departure procedures.

    At the airport

    • Only guests wearing a face mask and with valid travel documents shall be allowed entry to the airport. Please prepare your itinerary or electronic boarding pass to be shown to the airport security.
    • Contactless temperature check and thermal scans shall be conducted by airport officials.
    • Floor markers are available to aid all guests to follow physical distancing.
    • Sanitizing foot mats shall be provided by airport officials in key locations within select airports.

    Check-in or Bag drop counter

    • All CEB check-in agents shall wear a mask or face shield while on duty.
    • Utilize check-in kiosks available at key airports.
    • If traveling in groups, only the group leader should come forward to check in. Similarly, only one guest per booking is requested to come forward to check in.
    • Hold the boarding pass and ID with the barcode facing the check-in agent for touchless scanning.
    • Sanitizers are available in check-in kiosks and bag drop counters for your use.
    • Counter surfaces, kiosks, and wheelchair handles shall be disinfected by CEB periodically.
    • Observe physical distancing as guided by floor markers.
    • Guests without seat add-ons shall be automatically assigned seats. Passengers traveling in groups or pairs may be seated together, depending on availability of adjacent seats.

    Pre-departure and Boarding

    • All CEB boarding agents shall wear a mask or face shield while on duty.
    • Sanitizers are available for your use.
    • Always observe physical distancing as guided by seat and floor markers, even when boarding through the aerobridge or buses.
    • Listen carefully to the new boarding procedures to be announced by our boarding agents. Only stand up to fall in line when your row number is called.
    • As you approach the boarding agent, present your ID and hold your boarding pass with the barcode facing the agent for touchless scanning.

    Inside the aircraft and while inflight

    • Ensure you’re boarding the correct flight.
    • Immediately proceed to your assigned seat and stow your carry-on baggage to the overhead bin or under your seat.
    • All CEB Cabin Crew shall wear a mask, face shield, and gloves while on duty.
    • Sanitizers shall be provided upon entering the aircraft. Adequate supply of hand soap and paper towels shall be available inside the lavatory.
    • Pre-ordered meals shall be served; only bottled water shall be available from our buy-on-board service.
    • Passengers are not allowed to change seats while inflight for purposes of contact tracing. The Cabin Crew, however, may reseat guests for safety and health reasons.
    • Designated seats in the aircraft shall be left empty for isolation of ill-feeling passengers, if any.
    • We will do our best to leave select seats empty for physical distancing, if passenger volume is low. During the initial months of our flight resumption, we expect passenger volume to be below normal levels.
    • Cabin Crew shall frequently clean the lavatory while inflight.
    • Rigorous aircraft cleaning and disinfection shall be done at the end of the day.

    Deplaning and disembarkation

    • Deplaning shall be done per row to maintain orderliness as we observe physical distancing. Listen carefully for instructions on new deplaning and disembarkation procedures from our Cabin Crew.
    • Items for disposal are to be collected near the exit door. Guests are requested to bring these items forward during deplaning.

    Arrival at the airport destination

    • Face mask is required.
    • Health declaration forms or similar documents must be accomplished and submitted to officials.
    • Sanitizers are available for your use.
    • Baggage pushcart handles shall be disinfected periodically.
    • Always observe physical distancing.

    Before going to the airport

    • Customer Care is available 24/7 for whatever concerns you may have. Feel free to contact us through any of these channels.
  5. How do I know which terminal I should go to for my flight departing from Manila?

    Most Cebu Pacific flights departing from Manila shall be operating from Ninoy Aquino International Airport – Terminal 3. Should there be changes to your flight details, we shall send an advisory to the registered email address in your booking, before your flight date.

  6. What happens if I’m denied entry for high temperature or lack of documents?

    Guests who will be denied entry to the airport by airport officials for whatever reason can manage the booking online up to two (2) hours before the estimated time of departure to avail voluntary options as indicated above. Alternatively, guests can contact our Call Center hotline for assistance.

  7. What happens if I’m denied entry at my arrival destination due to high temperature or lack of documents?

    Unfortunately, this is beyond our control. Should this happen to you, a new flight must be booked to fly back to your origin. We advise guests to check all regulations before flying to a specific destination to ensure compliance to their requirements.

  8. What are my options if I intend to fly on a different date from what I’ve previously booked?

    We understand that you may not be ready to fly soon. No worries, because we’re giving voluntary change options for your booking. This is applicable to non-cancelled flights traveling anytime between June 3, 2020 and September 30, 2020.

    1. FULL TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for one (1) year and can be used as payment for future bookings as far as 2021 to 2022. The amount to be converted to Travel Fund includes fare plus any add-ons and travel tax, but excludes insurance add-on, and other service fees, if any.


      For insurance add-on, please call CHUBB directly at +63 2 885 927 74 (hotline) or +63 2 886 408 65 (24/7 medical assistance hotline) for refund request or insurance availment.

    2. FREE REBOOKING. You can avail of one (1) rebooking with waived change fees. Travel period is within one (1) year or whatever is available on the website. A minimal fare difference may apply.

  9. What are my options if my flight is cancelled?

    We recommend converting your booking to TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for one (1) year and can be used as payment for future bookings with travel as far as 2021 to 2022. You can also request for a full refund, if your Travel Fund remains unused after a year. Simply click here to easily convert to Travel Fund.

    Alternatively, you can also rebook your flight with travel date selection within three (3) months from original flight date. We will waive the fare difference and change fees. Lastly, you have an option for full refund.


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