Before Your Flight
Only one (1) hand carry baggage with maximum dimensions 56 cm x 36cm x 23cm and maximum weight of 7kg
Bring your personal hand sanitizers not bigger than 100ml.
Before flying, check all local government regulations of your origin and destination, to ensure compliance to their requirements.
Eat a hearty meal. Only water and pre-ordered meals will be available in flight.
Bag Drop, Boarding and Inflight
check in online. Bag drop counters close one (1) hour before the scheduled time of departure.
Be at the airport four (4) hours before your international flight’s scheduled departure, and three (3) hours before your domestic flight's scheduled departure.
Wear your mask and face shield from when you get to the airport, all through the flight and arrival.
When your row is called, hold up your boarding pass to be scanned at the gate.
Once you get to your assigned seat, immediately stow your carry-on baggage in overhead bin or under your seat.
Upon arrival, stand up to deplane by row.
Our promise to you:
Safe flights, because your safety is our top priority.
Watch this video to know how we intensified and increased our preventive measures so you can travel with peace of mind.
Let's work together so #EveryJuanWillFlyAgain.