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What is a Travel Fund?
Travel Fund is a virtual wallet used to store the total amount you’ve paid for an existing booking. This can be used as form of payment for booking a new flight and purchasing add-ons in the future.
Travel Fund is usually offered for cancelled flights or for flights with schedule changes of more than sixty (60) minutes. Due to the COVID-19 situation, we are offering Travel Fund option and Unlimited Rebooking, even if the flight is not cancelled nor changed.
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What are benefits of getting a Travel Fund?
These are the benefits you’d get to enjoy when you convert your booking to Travel Fund:
- Long validity – to help you in this challenging time, we have extended the validity of Travel Fund from the usual three (3) months to two (2) years to give you plenty of time to decide on your next adventure
- Faster payment and booking – because you now have a ready fund available, you can easily complete your booking, whenever you are ready travel again
- Surprise awaits – you wouldn’t want to miss our surprise, which we will only send to those with Travel Fund
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When you say Travel Fund is valid for two (2) years, when does it start?
It starts on the day you convert your existing flight to Travel Fund. Remember, you don’t have to travel within two (2) years. Instead, the fund needs to be used up within the validity period. Travel date can be as far as our system shows you at the time of booking.
We will send you a reminder email forty-five (45) days before the last day to use your Travel Fund, so you won’t forget. Alternatively, the expiry date will be shown on your account, under My Travel Fund.
Here's an example
Conversion Date to Travel Fund | April 1, 2020 | Day 1 |
Email Reminder | February 15, 2022 | Day 685 |
Last Day to Use Travel Fund | March 31, 2022 | Day 730 |
If you decide to book your new flight by the 730th day -- that is, March 31, 2022 -- you can select travel dates between March 31, 2022 to March 30, 2023.
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How do I convert my existing flight to Travel Fund as VOLUNTARY CHANGE?
If you have a GetGo account, please follow these steps:
- Log in to your account at
https://bit.ly/CEBmanageflight
- Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
- Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
- Once successfully completed, your funds will be stored to your account.
If you don't have a GetGo account, please follow these steps:
- Go to
https://bit.ly/CEBmanageflight
- Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
- Choose ‘Cancel Flight’ then follow the instructions to convert your flight to Travel Fund
- Once successfully completed, your funds will be stored in our system under your booking reference number and name
If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.
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How do I convert my existing flight to Travel Fund due to FLIGHT CANCELLATION?
If you have a GetGo account, please follow these steps:
- Log in to your account at
https://bit.ly/CEBmanageflight
- Search for the specific flight under ‘My Bookings’ then click the ‘Manage’ button
- A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
- Once successfully completed, your funds will be stored to your account.
If you don't have aGo account, please follow these steps:
- Go to
https://bit.ly/CEBmanageflight
- Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
- A Travel Fund option will be shown. Follow the instructions to complete your conversion to Travel Fund.
- Once successfully completed, your funds will be stored in our system under your booking reference number and name
If you booked your flight through a travel agency using one form of payment, you can still convert your booking to Travel Fund online by following the steps above. Meanwhile, if you used multiple forms of payment in one transaction (i.e., cash + credit card), please coordinate with your respective travel agent for assistance.
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How do I know how much is in my Travel Fund?
If you converted your booking to Travel Fund while logged in to your GetGo account, follow these steps:
- Log in to your account at
https://bit.ly/CEBmanageflight
- Click the profile icon at the top right portion of the page
- Click ‘My Travel Fund’
If you don’t have a GetGo account, please follow these steps:
- Go to
https://bit.ly/CEBmanageflight
- Retrieve your booking by entering your Booking Reference Number and the Last Name of any of the passengers
- Click ‘My Travel Fund’ tab.
The Travel Fund balance will also be sent to the booking’s registered email address within forty-eight (48) hours after you’ve successfully converted your booking to Travel Fund.
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How do I use/redeem my Travel Fund?
If you have a GetGo account, follow these steps:
- Log in to your account at
https://bit.ly/CEBmanageflight
- Book your flight as usual*
- When you reach the payment page, select Travel Fund as your form of payment
If you don't have aGo account, follow these steps:
- Book your flight at
www.cebupacificair.com*
- When you reach the payment page, select Travel Fund as your form of payment
- Enter your Travel Fund’s booking reference number and click ‘Use Travel Fund’
- Click ‘Pay Now’ to confirm your booking
*Make sure the passenger’s name in the new booking is inputted the same way as the original booking (e.g., Jose Rizal, Jr. is considered different from Jose Rizal Jr – without the comma and dot).
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Can I use my Travel Fund for booking any destination?
Yes. You can use your Travel Fund to book for any domestic or international destination.
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Who can use/redeem the Travel Fund?
If you converted your booking to Travel Fund while logged in to your GetGo account, the amount is attached to your account. Therefore, you need to be logged in when booking a new flight. The fund can be used to book a flight for anyone, given that the owner of the Travel Fund is also one travelers in the new booking.
If you converted your booking to Travel Fund while not logged in, the amount is attached to the passenger name/s of the original booking. The fund can be used to book a flight for anyone, given that at least one of the passengers in the original flight is also one of thers in the new booking.
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What should I do if my Travel Fund is not enough for my new booking?
No worries, you can always top up using credit/debit card or other payment options to pay for the remaining amount in excess of your Travel Fund.
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Am I allowed to book more than one flight to use up my Travel Fund?
Yes. You can book more than one flight within the validity period of your Travel Fund.
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Our booking has multiple passengers. Am I allowed to split the Travel Fund among the passengers?
Yes. You can split the Travel Fund among the passengers included in the same booking. A note indicating ‘For flight changes of individual guests, click here' will appear after you select ‘Cancel Flight’ online.
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Can I request to refund my Travel Fund?
Yes. You can request to refund your Travel Fund, if ALL conditions below are met:
- Your flight was cancelled by Cebu Pacific starting March 15, 2020 to July 31, 2020
- You converted your booking to Travel Fund AFTER your flight was cancelled
- Your Travel Fund remains unused after one (1) year validity
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How can I request to refund my Travel Fund?
If you are eligible for this option, we will send an email reminder containing instructions on how to request for refund, before your Travel Fund expires.
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Do I have to request for validity extension of my Travel Fund?
No. We will take care of automatically extending your Travel Fund to two (2) years, if it is not expired nor unused by July 24, 2020.