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Whether you're going on essential travel soon, or still making plans for when #EveryJuanWillFlyAgain, here are information to help you through your journey.


Flexible Booking Options

Airline cancellation due to COVID-19

(cancelled flights starting March 15, 2020)

Voluntary cancellation due to COVID-19

(flights from March 15 - November 30, 2020)



Unlimited Rebooking

  • Rebooking is free, with travel period within ninety (90) days from the original flight date. Change fee and fare difference are waived.

2-Year Travel Fund

  • Full Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

Refund

  • Full refund
  • Payments made through credit/debit card are processed in at least 5 billing cycles; Cash refund thru bank deposit may take 30 banking days


Unlimited Rebooking

  • Unlimited rebooking with waived change fee, subject to fare difference
  • No limit on travel validity, as long as available in the website

2-Year Travel Fund

  • Full Travel Fund
  • Extended validity up to two (2) years from date of transaction.
  • Travel validity up to 12 months
  • Redeem online

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