When is CEB resuming its flights?
We are glad to inform you that our passenger flights will resume starting May 8, 2020 in select domestic destinations. These routes are in line with the Philippine government regulations on General Community Quarantine for air travel. Further announcements will be given through our
Facebook page and
Which flights will you be operating?
As of May 8, 2020, please see the list of flights we will be operating:
|Cagayan de Oro (CGY)||Dumaguete (DGT)||Mon/Wed/Fri|
|Dumaguete (DGT)||Cagayan de Oro (CGY)||Mon/Wed/Fri|
Ready to fly? Please visit
www.cebupacificair.com to book a flight.
When are you flying to international destinations again?
This will depend on the travel regulations in each international destination. We look forward to flying passengers to international destinations when government authorities lift travel restrictions and travel demand resumes.
What are my options if I intend to fly on a different date from what I've previously booked for?
We understand that you may not be ready to fly soon. No worries, because we're giving voluntary change options for your booking. This is applicable to non-cancelled flights traveling anytime between May 16, 2020 and September 30, 2020.
a. FULL TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for one (1) year and can be used as payment for future bookings as far as 2021 to 2022. The amount to be converted to Travel Fund includes fare plus any add-ons and travel tax, but excludes insurance add-on, and other service fees, if any.
For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request or insurance availment.
b. FREE REBOOKING. You can avail of one (1) rebooking with waived change fees. Travel period is within one (1) year or whatever is available on the website. A minimal fare difference may apply.
What are my options if my flight is cancelled?
We recommend converting your booking to Travel Fund, which is essentially putting your flight's full value in a virtual wallet. This can be used later to pay for new booking and/or any add-ons. Simply click
click here to easily manage your booking online.
For further details on other options like rebooking or full refund, and a step by step guide on how to manage your booking, please click
Is it safe to fly?
Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization and International Air Transport Association to ensure that each flight we operate complies with the highest standards set for safety and sanitation.
Our pilots and cabin crew shall undergo rapid antibody tests before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing.
All CEB aircraft undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.
Our fleet of Airbus jets are also equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel CoronaVirus with 99.99% efficiency, like what is used in hospital operating rooms.
How can I best protect myself?
It is best to always keep your personal hygiene in check. Here are some tips:
- Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
- As much as possible, do not touch your eyes, nose, and mouth.
- Always wear a face mask and/or face shield, especially when in public.
- Observe physical distancing.
- If you're feeling unwell, consult a medical practitioner immediately and limit contact with any surface or person.