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COVID-19 Travel Guidelines

We have been working continuously on implementing sanitation protocols and intensified preventive measures so you can rest assured of everyone’s safety and health when you’re ready to fly. As we prepare to take to the skies again, here are some guidelines and reminders to ensure our well-being. Let’s all work together so #EveryJuanWillFlyAgain.


AIRCRAFT AND CREW SAFETY

Crew RapidTest

Rapid testing before flights

CEB pilots and cabin crew will undergo rapid antibody tests before their assigned flights. Operating crew cleared for flights will wear personal protective equipment.


Aircraft Disinfect

Extensive aircraft disinfection

All CEB aircraft will undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process is aligned with International Air Transport Association guidelines, and ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized. Lavatories will be sanitized every 30 minutes.


Aircraft HEPAFilters

Hospital-grade HEPA filters in Airbus aircraft

Air inside the cabin is changed every three (3) minutes, using High Efficiency Particulate Air (HEPA) filters installed in our Airbus aircraft. HEPA filters can filter out viruses with a 99.99% efficiency, similar to what is used in hospital operating rooms.




CONTACTLESS FLIGHTS

Contactless Online Checkin

Check in online before your flight

Bag drop counters close one (1) hour before your flight


Contactless Mask

Passengers are required to wear masks at all times

Guests without masks may be denied entry


Contactless Meal

Eat before your flights

Only bottled water will be sold onboard



Contactless Bag

Only one handcarry item is allowed

Passenger must personally place this bag in the overhead bin


Contactless Physical Distancing

Always follow physical distancing markers

Middle seats may be kept vacant whenever possible


Contactless Boarding Pass

Contactless boarding

Wait for row numbers to be called before queuing to board the aircraft



COVID-19 FAQs

  1. When is CEB resuming its flights?

    We are glad to inform you that our passenger flights will resume starting May 8, 2020 in select domestic destinations. These routes are in line with the Philippine government regulations on General Community Quarantine for air travel. Further announcements will be given through our Facebook page and website

  2. Which flights will you be operating?

    As of May 8, 2020, please see the list of flights we will be operating:

    From To Frequency
    Cagayan de Oro (CGY)Dumaguete (DGT)Mon/Wed/Fri
    Dumaguete (DGT)Cagayan de Oro (CGY)Mon/Wed/Fri

    Ready to fly? Please visit www.cebupacificair.com to book a flight.

  3. When are you flying to international destinations again?

    This will depend on the travel regulations in each international destination. We look forward to flying passengers to international destinations when government authorities lift travel restrictions and travel demand resumes.

  4. What are my options if I intend to fly on a different date from what I've previously booked for?

    We understand that you may not be ready to fly soon. No worries, because we're giving voluntary change options for your booking. This is applicable to non-cancelled flights traveling anytime between May 16, 2020 and September 30, 2020.

    a. FULL TRAVEL FUND. You can put the full cost of your ticket in a virtual wallet. This fund is valid for one (1) year and can be used as payment for future bookings as far as 2021 to 2022. The amount to be converted to Travel Fund includes fare plus any add-ons and travel tax, but excludes insurance add-on, and other service fees, if any.

    For insurance add-on, please call CHUBB directly at +63288592774 (hotline) or +63288640865 (24/7 medical assistance hotline) for refund request or insurance availment.

    b. FREE REBOOKING. You can avail of one (1) rebooking with waived change fees. Travel period is within one (1) year or whatever is available on the website. A minimal fare difference may apply.

  5. What are my options if my flight is cancelled?

    We recommend converting your booking to Travel Fund, which is essentially putting your flight's full value in a virtual wallet. This can be used later to pay for new booking and/or any add-ons. Simply click click here to easily manage your booking online.

    For further details on other options like rebooking or full refund, and a step by step guide on how to manage your booking, please click click here.

  6. Is it safe to fly?

    Our priority has always been the safety and well-being of our guests and employees. To provide you peace of mind, we are actively coordinating with local and international authorities, regulators, and health experts, including the World Health Organization and International Air Transport Association to ensure that each flight we operate complies with the highest standards set for safety and sanitation.

    Our pilots and cabin crew shall undergo rapid antibody tests before they are assigned to operate flights. In addition, all CEB personnel providing you service from check-in to arrival shall be wearing personal protective equipment and practicing physical distancing.

    All CEB aircraft undergo extensive daily disinfection, which includes the misting of the cabin using a disinfectant approved for Airbus jets that is effective in eradicating viruses including the Novel Coronavirus. This process also ensures that all surfaces (such as passenger seats, overhead bins and cargo compartments) are covered and sanitized.

    Our fleet of Airbus jets are also equipped with High Efficiency Particulate Arrestor (HEPA) filters that are capable of filtering microscopic bacteria and virus clusters, including the Novel CoronaVirus with 99.99% efficiency, like what is used in hospital operating rooms.

  7. How can I best protect myself?

    It is best to always keep your personal hygiene in check. Here are some tips:

    1. Carry your personal alcohol/sanitizer to clean your hands after touching any surface.
    2. As much as possible, do not touch your eyes, nose, and mouth.
    3. Always wear a face mask and/or face shield, especially when in public.
    4. Observe physical distancing.
    5. If you're feeling unwell, consult a medical practitioner immediately and limit contact with any surface or person.
How will my booking, airport, and inflight experiences be when CEB resumes its flights to Philippine destinations?

Booking

  • All guests are encouraged to book flights directly via www.cebupacificair.com to enjoy low fares and minimize the need to leave the house.
  • Majority of our ticketing offices shall remain closed until further notice.
  • All ticketing office transactions can be easily done online through our website or by contacting any of our agent-assisted channels, available 24/7.


Before going to the airport

  • Face mask is required for all flights, from entering the airport to arriving at your destination. While any type of mask is allowed, please check the local regulations in your destination for any specific mask requirement.
  • Eat a hearty meal before flying. Our buy-on-board service will be temporarily suspended, except selling of bottled water and serving of pre-ordered meals.
  • Only one (1) carry-on baggage can be brought inside the cabin. Make sure that its size is not bigger than 56cm x 36cm x 23cm, which you can personally carry for stowing in the overhead bins.
  • For your own peace of mind, bring your personal hand sanitizers with maximum alcohol content of 70% and not bigger than 100mL.
  • Check-in online by clicking here before going to the airport. You can go straight to the boarding gate if you don't have a baggage. Otherwise, simply pass by our bag drop counter to check in your baggage.
  • Be at the airport three (3) hours before your domestic flight's estimated time of departure for a more relaxed experience as you go through the new pre-departure procedures.


At the airport

  • Only guests wearing a face mask and with valid travel documents shall be allowed entry to the airport. Please prepare your itinerary or electronic boarding pass to be shown to the airport security.
  • Contactless temperature check and thermal scans shall be conducted by airport officials.
  • Floor markers are available to aid all guests to follow physical distancing.
  • Sanitizing foot mats shall be provided by airport officials in key locations within select airports.


Check-in or Bag drop counter

  • All CEB check-in agents shall wear a mask or face shield while on duty.
  • Utilize check-in kiosks available at key airports.
  • If traveling in groups, only the group leader should come forward to check in. Similarly, only one guest per booking is requested to come forward to check in.
  • Put the boarding pass and ID with the barcode facing up for touchless scanning by our check-in agents.
  • Sanitizers are available in check-in kiosks and bag drop counters for your use.
  • Counter surfaces, kiosks, and wheelchair handles shall be disinfected by CEB periodically.
  • Observe physical distancing as guided by floor markers.


Inside the aircraft and while inflight

  • Ensure you're boarding the correct flight.
  • Immediately proceed to your assigned seat and stow your carry-on baggage to the overhead bin or under your seat.
  • All CEB Cabin Crew shall wear a mask, face shield, and gloves while on duty.
  • Sanitizers shall be provided upon entering the aircraft and available inside the lavatory.
  • Pre-ordered meals shall be served; only bottled water shall be available from our buy-on-board service.
  • Passengers are strongly encouraged not to change seats while inflight for proper contact tracing, if necessary.
  • Cabin Crew shall frequently clean the lavatory while inflight
  • Rigorous aircraft cleaning and disinfection shall be done after every flight and at the end of the day.
  • The last three rows shall be left empty for ill-feeling passengers.
  • We will do our best to leave select seats empty for physical distancing, if aircraft capacity is not full. Passengers traveling in groups or pairs may be seated together.


Deplaning and disembarkation

  • Deplaning shall be done per row to maintain orderliness as we observe physical distancing. Listen carefully for instructions on new deplaning and disembarkation procedures from our Cabin Crew.
  • Items for disposal are to be collected near the exit door. Guests are requested to bring these items forward during deplaning.


Arrival at the airport destination

  • Face mask is required.
  • Health declaration forms or similar documents must be accomplished and submitted to officials.
  • Sanitizers are available for your use.
  • Baggage pushcart handles shall be disinfected periodically.
  • Always observe physical distancing.


Post-travel

  • Customer Care is available 24/7 for whatever concerns you may have. Feel free to contact us through any of these channels.


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