We collect Personal Information about you whenever you use our services (whether services provided directly by us or by other companies or agents acting on our behalf), when you travel with us, when you use the loyalty program “GetGo”,
or when you use our websites, or contact centers and mobile applications.
We need to interact across our business and with external third parties to collect your information and provide you with the travel experience, products and services you request. This may include interactions about bookings, shopping,
parking and other transactions, communications and marketing, programs and membership services, employment applications, competitions, promotions and surveys, visiting our websites and using our apps.
How we collect your information will differ depending on the circumstances when we interact with you and the services or products you request.
We may collect your information through trusted parties, such as travel agents, corporate travel arrangers, financial, business and retail partner programs, other airlines and alliances, call centers, freight companies, airport and
aviation security and management, other airlines, marketing and analytical services, competitions, promotions and survey providers, and regulatory authorities such as immigration, customs and border security services.
We may also collect your information that is publicly available, for example through social media or public directories.